Syrohn Dulin
Houston,TX
Summary
Client-facing revenue and relationship professional with 8+ years across luxury real estate, fintech, financial services, and
customer operations. Achieved significant success owning client lifecycles, converting high-value opportunities, strengthening retention, and
resolving complex escalations. Combines commercial judgment, CRM fluency, performance analytics, and applied generative AI to improve communication, workflow efficiency, and client experience.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Leasing Consultant
The Morgan Group
Houston, Texas
10.2025 - Current
- Drives a 42% YTD prospect-to-lease conversion rate, consistently closing 6-8 leases monthly and contributing directly to revenue and occupancy performance.
- Own the client lifecycle from consultative engagement through onboarding, move-in, renewal, and relationship management within a luxury residential asset.
- Leverage Entrata ELI+, ChatGPT, and Microsoft Copilot for client engagement, renewal outreach, complex communications,reusable templates, spreadsheet workflows, and marketing collateral.
- Collaborated with property leadership and operations to resolve escalations and enhance client-facing processes, ensuring a high-touch experience.
Leasing Professional
Greystar
Houston, TX
11.2024 - 10.2025
- Managed prospect pipelines through CRM tracking, lead prioritization, strategic follow-up, and consultative property recommendations.
- Leveraged market intelligence and community differentiators to navigate objections and advance leasing decisions.
- Supported application, onboarding, resident service, and Fair Housing processes while maintaining a consistent client experience.
Escalations Specialist
Block inc, Afterpay
Houston, TX
10.2022 - 09.2024
- Owned complex, high-risk customer escalations requiring cross-functional investigation, sound judgment, and timely resolution.
- Delivered tailored resolutions that preserved customer relationships and supported consistent service outcomes.
- Balanced customer experience, compliance, and risk considerations within a regulated fintech environment.
Lead Claims Service Representative
Triada Health
Houston, TX
07.2020 - 07.2022
- Led resolution of complex client issues across multiple channels, contributing to a 30% improvement in customer satisfaction.
- Managed high-volume regulated casework and provided guidance on escalated and sensitive matters.
Account Specialist
Chase Bank
Houston, TX
12.2018 - 07.2020
- Managed customer accounts, resolved discrepancies, and maintained strong service outcomes in a regulated financial environment.
- Identified and escalated fraud risks while protecting customer relationships and compliance standards.
Claims Specialist
Asurion
Houston, TX
02.2018 - 12.2018
- Resolved high-volume customer claims while maintaining service quality and identifying relevant product opportunities.
Education
Bachelor of Arts - Interior Design
Art Institute
Nashville, TNSkills
- Generative AI & AI-Enabled Workflows(ChatGPT, Microsoft Copilot, Entrata ELI)
- CRM & SaaS Platforms (Zendesk, Salesforce, Entrata)
- Strategic Client Management
- Revenue Growth & Retention
- Consultative Sales
- Lifecycle & Onboarding
- Escalation & Risk Resolution
- Cross-Functional Leadership
- Process Optimization
- Performance Analytics
Certification
- Annual Fair Housing Certification
Timeline
Leasing Consultant
The Morgan Group
10.2025 - Current
Leasing Professional
Greystar
11.2024 - 10.2025
Escalations Specialist
Block inc, Afterpay
10.2022 - 09.2024
Lead Claims Service Representative
Triada Health
07.2020 - 07.2022
Account Specialist
Chase Bank
12.2018 - 07.2020
Claims Specialist
Asurion
02.2018 - 12.2018
Bachelor of Arts - Interior Design
Art Institute