Syuzanna Yeghyan
Glendale,CA
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
6
6
years of professional experience
Work History
Legal Assistant
Badalyan Law Firm, APC
05.2023 - Current
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
- Increased team efficiency by coordinating schedules, managing court dates, and ensuring timely filing of legal documents.
- Facilitated client meetings and consultations, ensuring all necessary documentation was prepared and available for attorney review.
- Drafted legal documents, including pleadings and motions, to support attorneys in various cases.
- Improved client satisfaction with prompt and effective communication regarding case updates and inquiries.
Operations Associate
Louis Vuitton - LVMH
11.2021 - Current
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Trained and supervised employees on office policies and procedures.
- Performed regular safety audits to establish compliance with safety regulations.
- Increased customer service success rates by quickly resolving issues.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Collaborated with peers and other business areas to leverage best practices.
- Conducted regular inventory audits to prevent stock shortages and losses.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
Client Advisor
Tory Burch
10.2020 - 11.2021
- Achieved or exceeded company-defined sales quotas.
- Presented professional image consistent with company's brand values.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Trained and mentored new sales and operations employees on customer service, money handling and organizing strategies.
- Develop and sustain relationships with existing customer base, building rapport as a personable and trusted representative.
Sales Associate
JCPenney Department Store
11.2018 - 10.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Education
Associate of Arts - English Language And Literature
Glendale Community College
Glendale, CABachelor of Arts - English Language And Literature
California State University
Northridge, CASkills
- Leadership
- Inventory Maintenance
- Information Updates
- Issue Resolution
- Project Management
- Customer Service
- Operations and Procedural Knowledge
- Operational Reporting
- Administrative Support
- Verbal and Written Communication
Languages
Armenian
Native or Bilingual
English
Native or Bilingual
Russian
Full Professional
Timeline
Legal Assistant
Badalyan Law Firm, APC
05.2023 - Current
Operations Associate
Louis Vuitton - LVMH
11.2021 - Current
Client Advisor
Tory Burch
10.2020 - 11.2021
Sales Associate
JCPenney Department Store
11.2018 - 10.2020
Associate of Arts - English Language And Literature
Glendale Community College
Bachelor of Arts - English Language And Literature
California State University
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