SYVANH CHANPHENG
ROHNERT PARK,CA
Summary
To secure a position where I can apply my experiences and skills with opportunities for growth.
Overview
6
6
years of professional experience
Work History
Rewards Center Representative
Graton Resort & Casino
Rohnert Park, CA
11.2021 - 06.2023
- Provide exceptional customer service to ensure guest satisfaction
- Enroll and verified identification of all guest
- Issue Graton Rewards cards and comps to qualified players
- Process cash, credit card payments for guest to purchase bus/event tickets
- Actively promoted special events and promotions
Assistant Property Manager
Renaissance Housing Communities
Santa Rosa, CA
02.2019 - 02.2021
- Provide administrative support to regional manager
- Handle resident complaints and expedite maintenance requests
- Address and resolved complaints, concerns and service requirements
- Manage all leasing aspects of properties, including marketing, leasing tours, prospect follow up and traffic input
- Coordinate all move-ins, inspect apartment and scheduled cleanings
Cage Cashier
Graton Resort & Casino
Rohnert Park, CA
11.2018 - 02.2019
- Greet guests and answered inquiries quickly and efficiently
- Verify customer identification to ensure compliance with gaming regulations
- Process payments for chips, tokens, and cash transactions
- Count, verified cash at shift start and balanced funds prior to shift end or close
- Process guest payouts, check-cashing and credit advances
Business Office Manager
The Vineyard at Fountaingrove
Santa Rosa, CA
11.2017 - 02.2018
- Assist the Executive Director in ensuring all functional areas required to operate the community
- Professionally greets visitors and directs inquiries in a positive manner
- Maintain positive relations with residents, their families, staff and guests
- Assist with marketing tours and coordinate special events
- Process invoices, purchase orders and submit payroll to HR
Education
Medical Terminology, Typing, MS Office
Santa Rosa Junior College
Santa Rosa, CA01-2011
High School Diploma -
Piner High School
Santa Rosa, CA06.1996
Skills
- Customer Service
- Data Entry
- Cash Handling
- Effective Multitasking
- Communication
- Marketing
- Property Management
- Time Management
- Record Keeping
- Conflict Resolution
Timeline
Rewards Center Representative
Graton Resort & Casino
11.2021 - 06.2023
Assistant Property Manager
Renaissance Housing Communities
02.2019 - 02.2021
Cage Cashier
Graton Resort & Casino
11.2018 - 02.2019
Business Office Manager
The Vineyard at Fountaingrove
11.2017 - 02.2018
Medical Terminology, Typing, MS Office
Santa Rosa Junior College
High School Diploma -
Piner High School
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