SYVANNAH EATON
Corpus Christi,TX
Summary
Dynamic customer service professional with a proven track record at Alorica, excelling in problem-solving and effective communication. Recognized for enhancing customer satisfaction through efficient issue resolution and meticulous attention to detail. Adept at managing multiple tasks while maintaining a positive and professional demeanor, ensuring a seamless experience for clients.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alorica
Corpus Christi, USA
12.2024 - Current
- Answered inbound customer calls promptly and professionally, ensuring a positive customer experience.
- Actively listened to customer concerns, identified needs, and provided accurate information on products, services, pricing, and policies.
- Resolved customer issues and complaints efficiently, escalating complex cases to the appropriate departments when necessary.
- Processed customer orders, payments, and returns with precision and attention to detail.
- Maintained accurate records and call logs within the company CRM system.
- Followed established call center procedures and quality standards to ensure high service levels.
- Participated in training programs to stay updated on company policies and product knowledge.
Cashier
7-Eleven, Inc
Port Aransas, USA
11.2022 - 11.2024
- Delivered friendly and efficient customer service at the register.
- Accurately processed cash, credit, and digital transactions while maintaining a balanced cash drawer.
- Assisted customers with inquiries, purchases, and issue resolution.
- Managed customer complaints professionally, ensuring timely and satisfactory resolutions.
- Maintained a clean and organized checkout area for a positive shopping experience.
- Greeted customers warmly, fostering a welcoming environment.
Housekeeping Supervisor
Mother's Touch, LLC
Corpus Christi, USA
07.2023 - 02.2024
- Supervised and managed a team of housekeeping staff, ensuring high standards of cleanliness in guest rooms and shared areas.
- Trained and motivated staff to maintain efficiency and guest satisfaction.
- Coordinated schedules and assigned tasks to optimize staff coverage.
- Developed and conducted training programs for new and existing employees.
- Monitored and maintained housekeeping budgets, ensuring cost-effective operations.
- Implemented a tracking system to address and resolve guest complaints promptly.
- Maintained accurate records of supplies, equipment, and staffing levels.
- Enforced proper use of cleaning chemicals and equipment to ensure safety and compliance.
Driver
Amazon Flex
Corpus Christi, USA
02.2022 - 11.2023
- Utilized GPS navigation to determine the most efficient delivery routes, reducing delivery times.
- Loaded and unloaded packages safely to minimize damage and ensure customer satisfaction.
- Provided exceptional customer service by delivering packages on time and addressing customer needs professionally.
- Navigated traffic and construction delays using critical thinking skills to maintain timely deliveries.
- Maintained vehicle cleanliness and operational efficiency.
- Adhered to all safety regulations and driving best practices, maintaining a spotless driving record.
- Optimized delivery routes through strategic planning to improve efficiency.
Food Delivery Driver
Favor
Corpus Christi, USA
01.2019 - 11.2022
- Provided excellent customer service by answering inquiries and offering additional assistance.
- Planned and optimized delivery routes to minimize travel time and improve efficiency.
- Successfully navigated unfamiliar roads using GPS to ensure timely deliveries.
- Loaded and unloaded groceries and products with care to prevent damage.
- Verified order accuracy and ensured all packages were received by customers.
- Handled customer complaints professionally, ensuring quick and satisfactory resolutions.
Education
Associate of Business Administration - Business Administration
Southern Careers Institute
TX04-2026
High School Diploma -
Richard Milburn Academy
Skills
- Problem Solving
- Critical Thinking
- Project Management
- Time Management
- Work Ethic
- Adaptability
- Communication
- Teamwork
- Customer Service
- Attention to Detail
- Effective communication
- Inventory management
- Conflict resolution
- Inbound and outbound calling
- Multi-task management
- Positive and professional
Timeline
Customer Service Representative
Alorica
12.2024 - Current
Housekeeping Supervisor
Mother's Touch, LLC
07.2023 - 02.2024
Cashier
7-Eleven, Inc
11.2022 - 11.2024
Driver
Amazon Flex
02.2022 - 11.2023
Food Delivery Driver
Favor
01.2019 - 11.2022
Associate of Business Administration - Business Administration
Southern Careers Institute
High School Diploma -
Richard Milburn Academy
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