Jennifer Rundhaug
Black Earth,WI
Summary
Driven individual seeking hire for the Customer Experience Manager position at Michaels. Thirteen years of experience in small business and retail environment. Successful at engaging with customers, assessing their needs, and building relationships both in person and on digital platforms. Strong history in helping grow business and creating meaningful interactions. Energized by creative, hands-on work with a background in textiles and fiber arts and a bachelor's degree in English. Organized, patient, and dependable with excellent interpersonal skills and a hardworking nature. Excellent communication skills, both written and verbal. Passionate about being part of a positive and supportive workplace and community.
Overview
13
13
years of professional experience
Work History
Store Manager, Marketer, and Customer Relations
KnitCircus LLC
10.2017 - Current
- Involved with opening first Knitcircus retail location, then growing second location.
- Involved with establishing current wholesale program of Knitcircus products.
- Creates and maintains relationships with retail stores that stock Knitcircus products.
- In charge of ordering and determining which products sell well.
- Collaborates often with owner regarding popular industry trends.
- Responsible for applying for trade and retail shows and establishing a calendar of events.
- Attended trade shows and industry gatherings both as retailer and wholesale vendor.
- Organized store events.
- Organizes and manages yearly Madison area event with other retail yarn stores.
- Assists in organizing and stocking products.
- Experience with basic functions of Excel and other Microsoft programs.
- Engaged with and assisted customers in retail store.
- Led knitting groups in-person and virtually.
- Knit and designed samples with Knitcircus colorways.
- Organizes and oversees product trunk shows.
- Creates product listings using Shopify.
- Writes weekly newsletters using MailChimp.
- Posts to social media channels daily.
- Responds and engages with customer comments, questions, emails, and messages on social media channels.
Store Associate
Yarnology
01.2011 - 08.2017
- Greeted and assisted customers.
- Taught classes in various knitting techniques and projects.
- Placed orders with wholesale companies.
- Assisted with decisions about new products to sell.
- Knit samples that were used for display.
- Designed knitwear samples that were used for display.
- Led knitting groups.
- Assisted in planning and carrying out events such as guest speakers, trunk shows, fashion shows, and holiday parties.
- Correctly balanced cash drawer at end of day.
- Organized shelves and assisted with cleaning.
- Assisted with yearly inventory checks.
- Assisted with front window displays.
Education
Bachelor of Arts - English: Literature And Language
Winona State University
Winona, MN05.2012
Skills
- Written and verbal communication
- Working on deadline
- Collaboration
- Creativity
- Customer service
- Building Customer Relationships and Loyalty
- Organization
- Attention to Detail
- Ability to adapt and learn quickly
- Multi-tasking
- Problem Solving
Timeline
Store Manager, Marketer, and Customer Relations
KnitCircus LLC
10.2017 - Current
Store Associate
Yarnology
01.2011 - 08.2017
Bachelor of Arts - English: Literature And Language
Winona State University
Similar Profiles
Kevin PenteltonKevin Pentelton
Delivery Driver/Dispatch Supervisor at Upstate Fulfillment LLC./UB Logistics LLC.Delivery Driver/Dispatch Supervisor at Upstate Fulfillment LLC./UB Logistics LLC.
Emma LuvianoEmma Luviano
Billing Manager at KDT LLC & KIDS DC, LLCBilling Manager at KDT LLC & KIDS DC, LLC
Leiyan SamsonLeiyan Samson
NA at ZO Medical Supplies LLC / S8 Medical Equipment LLCNA at ZO Medical Supplies LLC / S8 Medical Equipment LLC
Garin SchoenemannGarin Schoenemann
Pipe Layer at OT SitePipe Layer at OT Site
Matthew KowalkowskiMatthew Kowalkowski
Journeyman Electrician at IBEW 159Journeyman Electrician at IBEW 159