Ping Yang
Ellicott City,MD
Summary
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
6
6
years of professional experience
Work History
Cashier
Bourbon Street Café
05.2018 - 10.2019
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Front desk
Shell Dental
11.2015 - 12.2016
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Streamlined front desk operations for increased efficiency and improved customer service.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
Front desk and Supervisor
Dolton Hotel
10.2013 - 09.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Education
No Degree - Dental Hygiene
Howard Community College
Columbia, MD06-2022
Hospitality Management -
Changsha Commerce &Tourism College
Changsha, Hunan09.2013
Xian Feng high school
08.2010
Skills
- Word
- Excel
- Ability to work independently
- Mature
- Resourceful
- Customer service
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Microsoft office
- Team collaboration
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Cashier
Bourbon Street Café
05.2018 - 10.2019
Front desk
Shell Dental
11.2015 - 12.2016
Front desk and Supervisor
Dolton Hotel
10.2013 - 09.2015
Hospitality Management -
Changsha Commerce &Tourism College
Xian Feng high school
No Degree - Dental Hygiene
Howard Community College
Similar Profiles
Callie DrexlerCallie Drexler
Server at Bourbon StreetServer at Bourbon Street
Ashley LinAshley Lin
Cashier Team Leader at Bourbon Street GrillCashier Team Leader at Bourbon Street Grill
M. Riley GreenM. Riley Green
Server/Social Media Coordinator at The Scarlett House & Bourbon Street BarServer/Social Media Coordinator at The Scarlett House & Bourbon Street Bar