Szjhare King
Atlanta,GA
Summary
Dynamic customer service representative with three years of experience in patient care and medical assisting. Proven expertise in communication, documentation, and administrative tasks, coupled with certifications in medical assisting, CPR, and first aid. Demonstrated success in leading administrative teams within high-volume environments while maintaining compliance with regulations and producing professional correspondence. Committed to enhancing patient engagement and ensuring exceptional customer experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assisting Externship
DR ACKERMAN
Little Rock, AR
05.2021 - 05.2021
- Obtained vital signs and set up sterile trays for procedures.
- Processed referrals and scheduled appointments efficiently.
- Answered phone calls and maintained a neat, sanitized office environment.
- Maintained positive working relationship with fellow staff and management.
- Schedule Appointments.
Externship
The Shot Clinic
Little Rock, AR
05.2021 - 05.2021
- Administer vaccines and other injections
- Document injections and vaccines given
- Clean office area
- Answer phone calls
- Make outbound calls
Patient Scheduling Coordinator
FusionSleep
Suwanee, GA
11.2024 - Current
- Scheduled appointments for all providers in two locations
- Managed and maintained patient scheduling system, ensuring accurate and up-to-date appointment information
- Collaborated with medical staff to prioritize urgent appointments and accommodate special requests
- Responded promptly to patient inquiries regarding appointment availability, rescheduling, and cancellations
- Maintained confidentiality of patient information in accordance with HIPAA regulations
- Utilized electronic health record (EHR) system to input and update patient demographic data accurately
- Verified insurance coverage and obtained necessary authorizations for scheduled procedures or consultations
- Scheduled follow-up appointments for patients based on physician recommendations or treatment plans
- Ensured smooth flow of clinic operations by managing schedule changes due to emergencies or unforeseen circumstances
Customer Service Representative
PRIME THERAPUETICS
10.2022 - 11.2024
- Stay on metrics with ACW, ADH, and attendance.
- Provided patients with detailed insurance information and facilitated pharmacy overrides.
- Handled prior authorizations and managed both inbound and outbound calls efficiently.
- Maintained performance metrics and ensured positive customer engagements using Microsoft Teams and Amazon phones.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
Medical Assistant
FAMILY PRACTICE ASSOCIATES
Benton, AR
06.2021 - 09.2022
- Obtained vital signs and confirmed medical history with patients.
- Administered immunizations and injections, ensuring patient care as a top priority.
- Scheduled appointments, managed patient communications, and utilized EMR for efficient record-keeping.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Incorporated outside records into charts and EHR.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Handled general office duties to support administrative staff during peak hours.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Lead Teacher
Ati Day Yisroel Preschool
Little Rock, AR
02.2018 - 01.2020
- Develop engaging lesson plans.
- Maintained a secure environment for children at all times.
- Maintained consistent nap schedules.
- Provided clear communication to both parents and staff.
- Ensured safe and engaging outdoor play for children.
- Develop structured yet entertaining daytime programs.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Server/Hostess
Red Lobster
Little Rock, AR
09.2015 - 03.2017
- Welcomed guests at their tables.
- Guaranteed guest satisfaction.
- Provided timely table service for food and beverages.
- Presented menus and answered questions regarding items.
- Cleaned tables and chairs to prepare dining area for next customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
Certification in Medical Assistant -
Eastern College
Little Rock, AR12.2021
High school diploma -
J.A. Fair High School
Little Rock, AR05.2012
Skills
- Clinical Vital Signs
- Strong Verbal and Written Skills
- Proficient in HIPAA Standards
- Professional Office Skills
- Quality Assurance in Documentation
- Medical terminology
- Intake documentation
- Answering phones
- Dental terminology
- Patient care
- Triage
- CPR/First Aid Certified
- Epic
- Customer Service
- Appointment scheduling
- Urinalysis
- Surgical Instrument Sterilization
- EHR systems
- Calendar management
- Telephone etiquette
- Time management
- Phlebotomy
Certification
- First Aid Certification
- CPR Certification
- Certified Medical Assistant
- Driver's License, 10/01/23, 12/31/30
- NRCMA
Assessments
- Attention to detail, Proficient, 08/01/21
- Work style: Reliability, Proficient, 10/01/21
- Building relationships for childcare providers, Proficient, 11/01/23
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Scheduling Coordinator
FusionSleep
11.2024 - Current
Customer Service Representative
PRIME THERAPUETICS
10.2022 - 11.2024
Medical Assistant
FAMILY PRACTICE ASSOCIATES
06.2021 - 09.2022
Medical Assisting Externship
DR ACKERMAN
05.2021 - 05.2021
Externship
The Shot Clinic
05.2021 - 05.2021
Lead Teacher
Ati Day Yisroel Preschool
02.2018 - 01.2020
Server/Hostess
Red Lobster
09.2015 - 03.2017
Certification in Medical Assistant -
Eastern College
High school diploma -
J.A. Fair High School
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