Szofia Harding
Hawthorne,CA
Summary
Compassionate and dedicated nursing student with hands-on experience in patient care. Former medical Receptionist which performs tasks to keep office running smoothly. Organized and meticulous individual with outstanding workplace etiquette paired with knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Torrance Memorial Physician Network - Urgent Care
El Segundo, CA
09.2022 - 10.2024
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Informed patients of financial responsibilities prior to rendering services.
- Straightened up waiting room to maintain neat and organized space.
- Trained new staff on office procedures and insurance processes.
Medical Receptionist
Optum
Torrance, CA
12.2021 - 08.2022
- Greeted each patient pleasantly.
- Checked patients in and out for appointments and provided appropriate forms.
- Processed patient payments and scanned identification and insurance cards.
- Labeled and distributed faxes to providers.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Straightened up waiting room to maintain neat and organized space.
- Trained new staff on office procedures and insurance processes.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Protected patients by observing strict HIPAA guidelines.
- Scheduled and followed up on patient appointments.
- Assembled patient charts and documents to maintain team productivity.
- Tasked physicians with patient needs, inquires, and concerns.
Warehouse Associate
Amazon
Redondo Beach, CA
10.2021 - 01.2022
- Used handheld scanner to sort products onto appropriate shelves daily.
- Reorganized staging areas to increase stowing rates.
- Packaged items with appropriate materials to prevent damage during shipping.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Selected products and items from shelves and pallets for customer orders.
- Achieved productivity and accuracy standards to meet company guidelines.
- Worked with carrier representatives to handle delivery needs.
Sales Associate
Footlocker.com Inc.
El Segundo, CA
06.2018 - 09.2018
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Answered incoming telephone calls to provide store, products and services information.
- Used technology resources to assist customers in locating and selecting items.
- Increased purchase amounts by cross-selling with similar products.
Education
Associate Degree in Nursing -
Los Angeles Harbor College
Wilmington, CA06-2026
Associate of Arts - Biological And Physical Sciences
El Camino College
Torrance, CA08-2023
Associate of Science - Pre-Nursing
El Camino College
Torrance, CA08-2023
High School Diploma -
El Segundo High School
El Segundo, CA06.2019
Skills
- Front desk operations
- HIPAA guidelines
- Proficient in Revenue Cycle, Powerchart, Nextbar, Availity, IDX, TouchWorks, Cozeva, and Microsoft Office applications
- Workflow Optimization
- Telephone etiquette
- Patient Registration
- POS Systems
- Detail-Oriented and organized
- Problem-Solving
- Customer Assistance
- Insurance Verification
- Medical Terminology
- Medical records management
- New-hire training
- Patient triage support
- Infection control standards
Certification
- AHA Basic Life Support - SureFire CPR 7/24/2024
- Heartsaver First Aid - Heart CPR 7/28/2024
- Heartsaver Bloodborne Pathogens - CPR Right Away 8/10/2024
Accomplishments
- 2024-25 Kaiser Permanente Deloras Jones RN Scholarship Recipient
Timeline
Medical Receptionist
Torrance Memorial Physician Network - Urgent Care
09.2022 - 10.2024
Medical Receptionist
Optum
12.2021 - 08.2022
Warehouse Associate
Amazon
10.2021 - 01.2022
Sales Associate
Footlocker.com Inc.
06.2018 - 09.2018
Associate Degree in Nursing -
Los Angeles Harbor College
Associate of Arts - Biological And Physical Sciences
El Camino College
Associate of Science - Pre-Nursing
El Camino College
High School Diploma -
El Segundo High School
- AHA Basic Life Support - SureFire CPR 7/24/2024
- Heartsaver First Aid - Heart CPR 7/28/2024
- Heartsaver Bloodborne Pathogens - CPR Right Away 8/10/2024
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