Summary
Overview
Work History
Education
Skills
Timeline
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Latoya Northern

Maringouin,LA

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

6
6
years of professional experience

Work History

Operations Manager

Loves Travel Stop
Port Allen, Louisiana
04.2021 - Current
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Addressed customer concerns with suitable solutions.
  • Collaborated with team leaders on quality audits.
  • Built strong operational teams to meet process and production demands.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.

Assistant Manager

Arby's Restaurant(loves travel stop)
Port Allen, Louisiana
02.2020 - 04.2021
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Communicated regularly with customers to gain insights into their needs.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Assigned work and monitored performance of project personnel.

Shift Leader

Loves Travel Stop
Port Allen
02.2019 - 04.2020
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Assisted in training new employees on shift operations.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Adhered to all health code regulations while preparing food items for customers.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Maintained an organized work environment by delegating tasks to staff as needed.

Education

High School Diploma -

North Iberville High School
Rosedale,La
05-2004

Skills

  • Business Development
  • P&L Management
  • Inventory Management
  • Process Improvement
  • Customer Retention
  • Customer Service
  • Delegation
  • MS Office
  • Employee Motivation
  • Cultural Awareness
  • Workforce training
  • Management
  • Continuous improvements
  • Microsoft Office expertise
  • Data Management
  • Staff Management

Timeline

Operations Manager

Loves Travel Stop
04.2021 - Current

Assistant Manager

Arby's Restaurant(loves travel stop)
02.2020 - 04.2021

Shift Leader

Loves Travel Stop
02.2019 - 04.2020

High School Diploma -

North Iberville High School

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Latoya Northern