Tangela Strickland
Atlanta,GA
Summary
Solutions-oriented professional with a dedicated 18+ year career establishing and managing high-level customer service and various dispatching roles to support the effectiveness and efficiency of senior executives, trusted advisor, liaison, managers and vendors. Strong planning and organizational skills with the ability to independently direct senior-level business affairs, and provide support to Executive Managers, General Managers, Senior Directors, Directors and Suppliers/Vendors. Proven success in communicating and collaborating effectively with teams, leadership, vendors, and peers to identify needs and issues, define strategies, and achieve goals across fast-paced global environments. Highly focused and detailed-oriented in supporting transport dispatch of work order with operational vendors. Demonstrated ability to build a highly professional and productive office environment by anticipating and resolving problems, leveraging sound judgment in addressing changing priorities, and defining innovative solutions.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Dispatch Operations Manager
FSM Group LLC
06.2021 - Current
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Manage/Motivate staff of 20+ employees to deliver high-level dispatch support while successfully meeting departmental goals.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for a team of 20 + and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance for a team of 20+.
- Evaluated current operational processes to help develop, implement and improve practices.
- Prepared budget reports and identified resource and labor needs for forecasted workloads.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Utilized customer feedback to improve customer service.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Senior Coordinator, Transport Dispatcher
Hapag-Lloyd
02.2019 - 06.2021
- Handle and coordinates the Transport Dispatch of Work Order activities with Operational vendors
- The ability to maintain absolute security of highly confidential information, Internet proficiency and knowledge of web-based applications, strong computer skills with proficiency in Microsoft Applications (PowerPoint, Word, Excel), Strong oral and written communication skills and strong interpersonal and leadership skills
- Responsible for the timely and cost efficient transport of containers by rail, truck, barge and feeder vessel to/from location within the GEO area of operation
- Verify the proper routing are used to ensure the most cost effective intermodal operation
- Certify work orders are performed with adequate time frame
- Supply and provide all necessary documentation for all matters relating to intermodal cargo claims, which is highly required by Management
- Responsible for compliancy with all related laws and rules regarding Hazmat, Heavy/Overweight, and Out-of-Gauge cargoes
- Fully liable for problem resolution dealing with customers, vendors, inter-offices, and Management
- Acclaim and transfer all work orders that goes beyond coordinator or management authorization
- Follow all procedures and applications of Hapag-Lloyd SOP’s to all personnel actions
- Ensure Call Center is covered daily, requires 90% compliance with READY
- Do proper follow-up of cargo dwell time, no more than 24hrs after announcement
- Engage in special projects required by Management.
Administrative Assistant/ Dispatcher
Delta Global Services, DGS
04.1999 - 02.2019
- Maintains professionalism contact and operation coordination dialogue with airlines, airport operations, and flight control to ensure prompt time, reliable, and cost effective service
- Responsible for coordination multiple departments to ensure on-time performance of operations for approximately 250+ flights daily in a fast-paced changing environment
- Overseer, trained, followed SOP’s, and daily evaluation of a staff of 12+ employees
- Support good situational awareness of All airlines, including DELTA Global operations, and provide for steady dissemination of appropriate operational data, and on-time updates to applicable field management
- Analyzed standard processes and procedures, identified open loops and opportunities for improvement, developing and streamlining programs for maximized capability employee performance
- Dispatch company employee service technicians to inspect, maintain, and repair company’s equipment
- Inspect and determine delays dealing with fueling operation issues
- Integrate between multiple airlines and radio frequencies to guarantee prompt and effective customer services for all airlines
- Report major key facts of daily operation in compliance with company’s guidelines
- Developing and training new employees for fueling dispatcher positions to communicate and confer with personnel, supervisors and managers to coordinate policies with varies departments
- Promoting and urging a “safety first” culture through all departments of the organization
- Reassure compliance with established policies and procedures
- Manage and drive employee to strive for great excellence through quantity and quality
- Advocate changes in a working environment and proper usage of equipment to strengthen productivity.
Education
Business Management -
Shorter College
Bachelor Science (BS) -
Strayer University
Morrow, GA07.2019
Skills
- MS Office (Word, Excel, PowerPoint, Outlook, Vista, XP)
- Paylocity Payroll
- Performance Management
- Workforce Management
- Business Administration
- Staff Development
- Customer Relationship Management (CRM)
- Key Performance Indicators
- Staff Management
- Performance Evaluations
- Staff Training and Development
Certification
Certified Georgia Notary Public, 09/2022
Timeline
Senior Dispatch Operations Manager
FSM Group LLC
06.2021 - Current
Senior Coordinator, Transport Dispatcher
Hapag-Lloyd
02.2019 - 06.2021
Administrative Assistant/ Dispatcher
Delta Global Services, DGS
04.1999 - 02.2019
Business Management -
Shorter College
Bachelor Science (BS) -
Strayer University
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