T-Ajah Barnaby
Kissimmee,FL
Summary
Strong verbal and written communication abilities, enabling effective collaboration and conveying information clearly. Ability to adapt to changing environments, learn new processes quickly, and handle unexpected challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Loan Specialist / Member Service Representative
Digital Federal Credit Union
02.2024 - Current
- Assisting Members: Answering questions about accounts, products, and services offered by the credit union
- Responsible for processing loan applications, verifying loan documents, preparing loan packages, and reviewing loan requests
- Verifying borrower information and ensure the accuracy of loan documents
- In addition, with providing customer service and answering questions related to loan products and services
- Processing Transactions: Handling deposits, withdrawals, transfers, and payments
- This can also involve processing loan applications and payments
- Opening and Closing Accounts: Helping members open new accounts or close existing ones, including savings, checking, and certificates of deposit (CDs)
- Resolving Issues: Addressing any issues or concerns members might have with their accounts, including resolving disputes or errors
- Promoting Products and Services: Informing members about additional products and services that might benefit them, such as loans, credit cards, or investment options
- Maintaining Records: Ensuring that all transactions and member information are accurately recorded and kept confidential
- Compliance and Security: Adhering to all credit union policies, procedures, and regulations, including those related to security and anti-fraud measures
Seasonal Call Center Representative
REI
10.2023 - Current
- Determines requirements by working with customers
- Answers inquiries by clarifying desired information by researching, locating, and providing information
- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems
- Fulfills requests by clarifying desired information; completing transactions, placing orders and forwarding requests
- Maintains call center database by entering information
Seasonal Support Staff
My1st Academy
07.2023 - 09.2023
- Ensure a secure environment and supervise children’s activities
- Implement safety measures and emergency procedures
- Develop and execute age-appropriate learning activities aligned with the curriculums
- Maintain open communication with parents
- Provide regular updates on children’s progress
- Assist with personal hygiene and maintain a clean learning space
- Work collaboratively with staff members
- Attend team meetings to discuss curriculum and policies
Seasonal Call Center Agent
Sitel
11.2022 - 06.2023
- Proven ability to build rapport and maintain positive relationships with customers
- Skill in managing challenging customer situations and diffusing conflicts effectively
- Ability to work under pressure and adapt to changing priorities in a fast-paced call center environment
- Familiarity with call center software, customer relationship management (CRM) systems, and ticketing systems
- Skill in using various communication channels, including phone, email, and live chat
- Skill in handling customer complaints and finding resolutions in a timely manner
- Proficiency in navigating complex systems and databases to troubleshoot customer problems
Nanny/Babysitter
01.2020 - 12.2022
- Provide comprehensive care for four children, infant-8 years old including feeding, bathing, dressing, and assisting with daily routines
- Assist with homework and school projects, providing guidance and support as needed
- Engage the children in stimulating activities, both indoor and outdoor, to promote their intellectual, physical, and emotional development
- Create and maintain a safe environment, ensuring all safety measures are followed, including childproofing, monitoring, and practicing emergency procedures
- Foster a nurturing and positive environment, promoting good behavior, manners, and social skills among the children
- Communicate regularly with parents regarding the children’s progress, activities, and any concerns or issues that may arise
Receptionist/ Recruiting Assistant
T&C Recruiting and Consulting
12.2021 - 11.2022
- Assisted in sourcing and identifying potential candidates through various channels, such as job boards, social media platforms, and professional networks
- Conducted initial screenings, reviewed resumes, and assessed candidate qualifications against job requirements
- Scheduled interviews, coordinated logistics, and communicated with candidates to ensure a smooth interview process
- Managed job postings on internal and external job boards, ensuring accuracy and completeness
- Responded to candidate inquiries and provided timely updates throughout the recruitment process
- Assisted in the preparation of offer letters, employment contracts, and other relevant documentation
Education
A.A. - Psychology
Valencia College
Skills
- Customer relationship management
- Data security practices
- CRM software
- Telephone and email etiquette
- Documentation review
- Issue resolution
- Team player
Certification
- CPR Certification
- First Aid Certification
Assessments
- Recruiting — Proficient, January2024: Managing the candidate sourcing and selection process. Full results: Proficient
- Customer focus & orientation — Proficient, December2023: Responding to customer situations with sensitivity. Full results: Proficient
- Customer service — Proficient, December2023: Identifying and resolving common customer issues. Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Loan Specialist / Member Service Representative
Digital Federal Credit Union
02.2024 - Current
Seasonal Call Center Representative
REI
10.2023 - Current
Seasonal Support Staff
My1st Academy
07.2023 - 09.2023
Seasonal Call Center Agent
Sitel
11.2022 - 06.2023
Receptionist/ Recruiting Assistant
T&C Recruiting and Consulting
12.2021 - 11.2022
Nanny/Babysitter
01.2020 - 12.2022
- CPR Certification
- First Aid Certification
A.A. - Psychology
Valencia College
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