Tawnie Allison

* Collaborating with other departments to address complex customer issues that require cross-functional solutions.

* Implementing customer service best practices and strategies to enhance overall customer satisfaction.

* Utilizing customer relationship management (CRM) tools to track and manage customer interactions and feedback.

* Conducting customer satisfaction surveys to gather feedback and identify areas for improvement.

* Developing and implementing customer service policies and procedures to streamline processes and improve efficiency.

* Monitoring and analyzing customer service metrics and KPIs to measure performance and identify areas for improvement.

* Providing regular updates and reports to management on customer service performance and trends.

* Participating in continuous training and development opportunities to enhance customer service skills and knowledge.

* Collaborating with marketing and sales teams to ensure seamless customer experience across all touch points.

* Increased customer satisfaction ratings by 20% through implementation of new feedback system

* Proactively identifying opportunities to up-sell or cross-sell products and services to customers.

* Managed team of 6 customer service representatives, reducing average call handling time by 15%

* Worked flexible hours across night, weekend, and holiday shifts.

* Exercised leadership capabilities by successfully motivating and inspiring others.

* Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.

* Maintained welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

* Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.

* Implemented improvements in reservation system management resulting in fewer scheduling conflicts or over-bookings during high-volume periods.

* Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

* Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.

* Reduced wait times for guests by effectively coordinating with other team members during peak hours.

* Consistently upheld company standards and policies, contributing to exceptional reputation for establishment among guests and peers.

* Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

* Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.

* Answered customer questions about hours, seating, and menu information.

* Leveraged POS system to manage sales transactions, process credit cards and print receipts.

* Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.

* Maintained high retention rate of 80% to 90% on frequent basis, catering to specific needs of diverse customers at renowned Mexican restaurant that holds significant social importance.

* Contributed to team success through effective communication and cooperation with coworkers and management

* Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements