T. Fletcher
Ashland,MA
Summary
Results-oriented Manager and Director with over 20 years of leadership across athletics administration, brand management, hospitality, retail, and government operations. Expertise in leading teams, managing budgets, enhancing processes, and developing talent to drive efficiency and productivity. MBA-credentialed, dedicated to establishing high-performing cultures and operational excellence.
Overview
24
24
years of professional experience
29
29
years of post-secondary education
Work History
Head Men and Women’s Coach
Amherst College
09.2025 - 05.2026
- Recruited by the institution to lead and rebuild a competitive program, managed staffing, budget, and day-to-day operations.
- Led strategic planning initiatives to align team goals with institutional objectives and foster a competitive environment.
- Developed program strategy and standards while fostering relationships with administration, student participants, and outside stakeholders to enhance program visibility and support.
- Developed and implemented comprehensive training programs to enhance athlete performance and skill development.
- Implemented strategic game plans, analyzing opponent strengths and weaknesses for competitive advantage.
Director of Rugby, Head Men's & Women's Coach
American International College
12.2019 - 06.2025
- Oversaw daily operations, budgeting, and long-range strategic planning for multi-team athletics program, enhancing participant experience for over 90 athletes.
- Managed staff team, ensuring full regulatory compliance across NCAA, conference, and national governing-body standards to maintain program integrity.
- Designed and executed fundraising and development campaigns that raised over $150,000 to support program operations.
- Recruited and trained student participants while providing ongoing academic and professional support, resulting in improved retention and performance outcomes.
- Built external partnerships and represented the organization publicly, strengthening brand visibility and community relationships.
- Led strategic initiatives to enhance academic programs and student engagement.
Deputy Clerk
Wake County Clerk of Court
03.2016 - 12.2019
- Built cross-department relationships and improved day-to-day operations as directed by the Clerk of Court.
- Reduced case processing timelines by 8 months by designing and training staff on a new operating process.
- Trained colleagues on internal procedures, elevating service quality and operational efficiency for the public.
Personal Assistant to Senior Account Executive
Private Employer
11.2013 - 03.2016
- Provided comprehensive administrative and project management support to the executive.
- Managed complex executive calendars, coordinating meetings and appointments efficiently.
- Organized travel arrangements, ensuring cost-effective bookings and itinerary accuracy.
- Developed streamlined filing systems for confidential documents, enhancing information retrieval.
Founder & Brand Manager – American Sin Bin
Atomschirm Corporation
10.2011 - 09.2013
- Drafted business plan and negotiated sale of American Sin Bin to Atomschirm's CEO and shareholders, launching apparel brand from inception.
- Developed customer-loyalty strategies including surveys, promotions, and social media engagement, growing brand sales to over $55,000 in the second year.
- Managed multi-level distribution channels and coordinated all new-product-launch communications.
- Created performance reports for CEO, shareholders, and clients to monitor profitability against established goals.
Marketing & Events Manager
Congressional & Senate Campaign Organizations
08.2008 - 08.2013
- Recruited, trained, and led field and event teams, surpassing fundraising and outreach goals.
- Led strategic planning for high-impact political events, enhancing voter engagement and brand visibility.
- Coordinated logistics for multiple campaign rallies, ensuring seamless execution and adherence to timelines.
- Managed vendor relationships, negotiating contracts to optimize budget allocations for event expenditures.
Operations & Warehouse Manager
Ranger Up
06.2009 - 09.2012
- Hired, trained, and managed feedback for new, part-time, and seasonal staff to ensure consistent quality of service.
- Facilitated Ranger Up's growth to $5M in annual revenue through targeted operations and warehouse management enhancements.
- Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Implemented inventory management systems, optimizing stock levels and reducing discrepancies.
- Trained and mentored staff on best practices for order fulfillment and equipment operation.
Shift Supervisor / Manager, Certified Trainer
Joe's Crab Shack
05.2002 - 10.2009
- Promoted to front of house manager and certified trainer; led a team to achieve a record-breaking single-shift sales total of $25,600.
- Supervised daily operations to ensure efficiency and adherence to safety protocols.
- Trained and mentored staff on customer service best practices and menu knowledge.
- Managed inventory levels, coordinating with vendors for timely deliveries and stock replenishment.
Restaurant, Bar & Kitchen Manager
Mimi's Café
10.2007 - 06.2008
- Trained staff on brand service standards, contributing to record sales and top-3 food sales ranking among 135 U.S. locations in opening months.
- Oversaw kitchen operations ensuring adherence to health and safety regulations.
- Developed training programs for new staff, enhancing team productivity and skills.
- Implemented efficient inventory management systems to reduce waste and control costs.
Education
MBA - Master of Business
American International College
MA 08.2020 - 05.2022
Bachelor of Science - Physical Education & Sport Coaching
Appalachian State University
Boone, NC 08.1999 - 05.2026
Skills
- Event & Project Management
- Operations Management
- Budgeting & Financial Reporting
- Regulatory Compliance
- Strategic Planning
- Process Improvement
- Team Leadership & Supervision
- Staff development
- Effective communication strategies
- Conflict Resolution
- Relationship management
- Public relations
Timeline
Head Men and Women’s Coach
Amherst College
09.2025 - 05.2026
MBA - Master of Business
American International College
08.2020 - 05.2022
Director of Rugby, Head Men's & Women's Coach
American International College
12.2019 - 06.2025
Deputy Clerk
Wake County Clerk of Court
03.2016 - 12.2019
Personal Assistant to Senior Account Executive
Private Employer
11.2013 - 03.2016
Founder & Brand Manager – American Sin Bin
Atomschirm Corporation
10.2011 - 09.2013
Operations & Warehouse Manager
Ranger Up
06.2009 - 09.2012
Marketing & Events Manager
Congressional & Senate Campaign Organizations
08.2008 - 08.2013
Restaurant, Bar & Kitchen Manager
Mimi's Café
10.2007 - 06.2008
Shift Supervisor / Manager, Certified Trainer
Joe's Crab Shack
05.2002 - 10.2009
Bachelor of Science - Physical Education & Sport Coaching
Appalachian State University
08.1999 - 05.2026
Leadership And Community Involvement
- Wellness Committee, Wake County Clerk of Superior Court, 01/01/17, 12/31/19, Organized activities promoting healthy lifestyles among employees.
- National Instant Criminal Background Check (NICS) Team Leader, Wake County, Team Leader, 01/01/16, 12/31/19, Audited Federal and State records to ensure timely, compliant firearm transfers.
- State Employees Combined Campaign Committee, Member, 01/01/16, 12/31/16, Helped grow employee giving to over $103M across 100+ charities.
- YMCA of the Triangle, “Presents of Peace” We Build Campaign, 01/01/12, Raised funds and partnered with families to support holiday outreach programs.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Management And Leadership Highlights
- 20+ years of progressive leadership roles — Founder, Director, Manager, and Supervisor — spanning athletics administration, brand/retail, hospitality, and government operations.
- Directed staffing, budgeting, and compliance for a multi-team athletics program serving 90+ participants, while raising $150,000+ in program funding.
- Founded and scaled an apparel brand from the ground up, negotiating its sale to a company that grew to $5M in annual revenue.
- Hired, trained, and supervised full-time, part-time, and seasonal staff across restaurant, retail, and warehouse operations, consistently driving record results.
- Redesigned a core process and trained a government office team, cutting case timelines by 8 months.
- Recruited and led field marketing and event teams across multi-state political campaigns, consistently exceeding goals.
Certification
Standard First Aid, CPR, and AED
World Rugby L1, L2, L3 Certified