Tara Gentry
Nashville,United States
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
Work History
Manager, WFM
AT&T
Nashville, TN
01.1999 - 05.2016
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
- Researched accounts and completed due diligence to resolve collection problems.
- Scheduled employees to provide full coverage of incoming and outgoing calls.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Recommended and implemented techniques to improve productivity and cut costs for company.
- Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
- Investigated and reviewed credit risks and collections.
- Prepared and delivered performance reviews of fifteen - twenty direct reports to support continuous improvement of department.
- Processed payments and applied to customer balances.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
Collection Manager
AT&T
Nashville, TN
05.2016 - Current
- Supervised staff of collectors, monitoring phone calls and letters.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Researched accounts and completed due diligence to resolve collection problems.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
- Reviewed, researched and corrected discrepancies and customer concerns.
- Facilitated successful internal and external audits through sound and thorough documentation.
- Conducted investigations of customer accounts and payment histories.
Skills
- Report Preparation
- Decision Making
- Networking and Partnership Development
- Complex Problem Solving
- Strategic Planning
- Customer Relationship Management
- Analytical and Critical Thinking
- Financial Analysis
- Remote Conferencing and Communication
- Presentation Development and Delivery
- Microsoft Office
- Project Management
Timeline
Collection Manager
AT&T
05.2016 - Current
Manager, WFM
AT&T
01.1999 - 05.2016
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