TANIKA JOHNSON
Kings County,NY
Summary
Customer and Personal Service Public Safety and Security. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Child Protective Specialist
ACS
07.2022 - Current
- Responded to claims of abuse, neglect, or safety concerns.
- Maintained case records and legal documentation.
- Attended court proceedings, submitted documents, and offered testimony.
- Visited homes, inspected surroundings, and interviewed family members.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Identified issues, analyzed information, and provided solutions to problems
- Developed and maintained courteous and effective working relationships
Enforcement Agent
Department
01.2017 - 07.2017
- Patrol assign areas to check for sanitation violations.
- Distribute tickets based on violation.
- Performed interior and exterior security patrols and checks
Courier
Federal Express
07.2015 - 01.2017
- Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods.
- Receive messages or materials to be delivered and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person.
- Deliver messages and items, such as newspapers, documents, and packages, between establishment departments and other establishments and private homes.
- Perform routine maintenance on delivery vehicles, such as monitoring fluid levels and replenishing fuel.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order
- Safely loaded items into delivery vehicle to minimize damage while in transit
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions
- Verified load against delivery ticket before beginning every shift
- Operated vehicles safely in highly congested areas with no traffic violations
- Followed company policies and procedures during shift
Ramp Agent
Delta Airlines
10.2007 - 07.2015
- Prepare manifests showing numbers of airplane passengers and baggage, mail, and freight weights, transmitting data to destinations.
- Direct or participate in cargo loading to ensure completeness of load and even weight distribution.
- Park/push out planes.
- Secure and hook up all ground equipment.
- Load/offload planes.
- Transport luggage to proper destination.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency
- Safely operate various types of equipment, such as conveyor belts, push-back tractors, and tugs.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays
Driver Assistant
Gloria's Panamanian Daycare
12.2003 - 10.2007
- Follow safety rules as students board and exit buses or cross streets near bus stops.
- Maintain order among pupils during trips to ensure safety.
- Check the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order.
- Pick up and drop off students at regularly scheduled neighborhood locations, following strict time schedules.
- Prepare and submit reports that may include the number of passengers or trips, hours worked, mileage, fuel consumption, or fares received.
Construction Worker
Local 79
06.2006 - 08.2007
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Measured dimensions of finished pieces for conformance to specifications.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Gathered and disposed of worksite debris to remove safety hazards.
- Recognized and reported potential project challenges and assisted with solutions.
- Erected and removed temporary structures such as trench liners and scaffolding to meet team needs.
- Assisted with successful, time-sensitive renovations of various structures.
- Observed safety regulations on job sites to minimize accidents.
- Loaded, unloaded and moved material to and from storage and production areas.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
School Safety Agent
NYPD/SSD
09.2001 - 12.2003
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Warn persons of rule infractions or violations, apprehend or evict violators from premises, and use force when necessary.
- Patrolled school property and mitigated risk or reported incidents
- Verified school ID and communicated with visitors to authorize entry to building
- Operated scanning equipment and metal detectors to identify and confiscate weapons
- Offered medical assistance when needed
- Monitored safety of school grounds and surrounding public areas, taking note of violations
- Notified police, fire department and emergency services of on-campus incidents
- Documented safety and security incidents using preset guidelines and methods
Customer Service Dispatcher
Tort Protective Security
01.1999 - 12.2001
- Maintained updated and detailed records of calls in physical and electronic database.
- Evaluated and adjusted over 20 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Completed daily logs for management review.
- Advised regarding delays and special circumstances.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained clean reception area to promote positive, professional environment for clients.
- Submitted documentation for weekly payroll, managed schedules and enforced policies.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Proved successful working within tight deadlines and fast-paced atmosphere
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Increased customer satisfaction by resolving issues
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Master of Science - Social Work CASAC
Yeshiva University
New York, NY04.2024
Bachelor of Science - Social Work
Medgar Evers College of The City University of New York
Brooklyn, NY05.2022
Associate of Arts - Liberal Arts And Sciences
Medgar Evers College of The City University of New York
Kings, NY05.2020
GED -
Gateway Job Corps
585 Dekalb Ave05.1994
Skills
- Decision Making
- Good Telephone Etiquette
- Public relations understanding
- Safety assessments
- Organization and Time Management
Internships
Samaritan Daytop Village 08-2021- 05-2022
Assist in Groups
Intake assessments
Outreach
Gloria's Moms to be Program (private) 01-2014 - 06-2016
Assist in groups
Intake assessments
Escort client to appointment
Take client shopping
One on one support service
Access clients needs and make referrals
Timeline
Child Protective Specialist
ACS
07.2022 - Current
Enforcement Agent
Department
01.2017 - 07.2017
Courier
Federal Express
07.2015 - 01.2017
Ramp Agent
Delta Airlines
10.2007 - 07.2015
Construction Worker
Local 79
06.2006 - 08.2007
Driver Assistant
Gloria's Panamanian Daycare
12.2003 - 10.2007
School Safety Agent
NYPD/SSD
09.2001 - 12.2003
Customer Service Dispatcher
Tort Protective Security
01.1999 - 12.2001
Master of Science - Social Work CASAC
Yeshiva University
Bachelor of Science - Social Work
Medgar Evers College of The City University of New York
Associate of Arts - Liberal Arts And Sciences
Medgar Evers College of The City University of New York
GED -
Gateway Job Corps
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