Summary
Overview
Work History
Education
Skills
Internships
Work Availability
Timeline
AdministrativeAssistant
TANIKA Williams

TANIKA Williams

Social Worker
Kings County,NY

Summary

Professional with strong background in child welfare, skilled in conducting thorough assessments and implementing effective intervention strategies. Known for fostering teamwork and achieving impactful results while adapting to changing needs. Expertise in case management, crisis intervention, and family engagement ensures comprehensive support and protection for vulnerable children. Dependable and collaborative, consistently delivering positive outcomes in challenging environments. Experienced with empathetic client interactions and therapeutic techniques. Utilizes active listening and crisis intervention to support diverse populations. Strong understanding of mental health frameworks and collaborative approaches to care.

Overview

25
25
years of professional experience
5
5
years of post-secondary education

Work History

Child Protective Specialist

ACS
07.2022 - Current
  • Responded to claims of abuse, neglect, or safety concerns.
  • Maintained case records and legal documentation.
  • Attended court proceedings, submitted documents, and offered testimony.
  • Visited homes, inspected surroundings, and interviewed family members.
  • Documented data and completed accurate updates to case records.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Identified issues, analyzed information, and provided solutions to problems
  • Developed and maintained courteous and effective working relationships

Enforcement Agent

Department
01.2017 - 07.2017
  • Patrol assign areas to check for sanitation violations.
  • Distribute tickets based on violation.
  • Performed interior and exterior security patrols and checks

Courier

Federal Express
07.2015 - 01.2017
  • Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods.
  • Receive messages or materials to be delivered and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person.
  • Deliver messages and items, such as newspapers, documents, and packages, between establishment departments and other establishments and private homes.
  • Perform routine maintenance on delivery vehicles, such as monitoring fluid levels and replenishing fuel.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order
  • Safely loaded items into delivery vehicle to minimize damage while in transit
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions
  • Verified load against delivery ticket before beginning every shift
  • Operated vehicles safely in highly congested areas with no traffic violations
  • Followed company policies and procedures during shift

Ramp Agent

Delta Airlines
10.2007 - 07.2015
  • Prepare manifests showing numbers of airplane passengers and baggage, mail, and freight weights, transmitting data to destinations.
  • Direct or participate in cargo loading to ensure completeness of load and even weight distribution.
  • Park/push out planes.
  • Secure and hook up all ground equipment.
  • Load/offload planes.
  • Transport luggage to proper destination.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency
  • Safely operate various types of equipment, such as conveyor belts, push-back tractors, and tugs.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays

Driver Assistant

Gloria's Panamanian Daycare
12.2003 - 10.2007
  • Follow safety rules as students board and exit buses or cross streets near bus stops.
  • Maintain order among pupils during trips to ensure safety.
  • Check the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order.
  • Pick up and drop off students at regularly scheduled neighborhood locations, following strict time schedules.
  • Prepare and submit reports that may include the number of passengers or trips, hours worked, mileage, fuel consumption, or fares received.

Construction Worker

Local 79
06.2006 - 08.2007
  • Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
  • Measured dimensions of finished pieces for conformance to specifications.
  • Assisted with basic carpentry work such as installing wooden floors and crown molding.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Recognized and reported potential project challenges and assisted with solutions.
  • Erected and removed temporary structures such as trench liners and scaffolding to meet team needs.
  • Assisted with successful, time-sensitive renovations of various structures.
  • Observed safety regulations on job sites to minimize accidents.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Determined materials needed for daily shift and loaded vehicles with equipment and supplies.

School Safety Agent

NYPD/SSD
09.2001 - 12.2003
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
  • Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
  • Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
  • Warn persons of rule infractions or violations, apprehend or evict violators from premises, and use force when necessary.
  • Patrolled school property and mitigated risk or reported incidents
  • Verified school ID and communicated with visitors to authorize entry to building
  • Operated scanning equipment and metal detectors to identify and confiscate weapons
  • Offered medical assistance when needed
  • Monitored safety of school grounds and surrounding public areas, taking note of violations
  • Notified police, fire department and emergency services of on-campus incidents
  • Documented safety and security incidents using preset guidelines and methods

Customer Service Dispatcher

Tort Protective Security
01.1999 - 12.2001
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Evaluated and adjusted over 20 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Completed daily logs for management review.
  • Advised regarding delays and special circumstances.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Submitted documentation for weekly payroll, managed schedules and enforced policies.
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Increased customer satisfaction by resolving issues
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

Master of Science - Clinical MSW

Grand Canyon University
Phoenix, AZ
05.2025 - Current

Bachelor of Science - Social Work

Medgar Evers College of The City University of New York
Brooklyn, NY
08.2020 - 06.2022

Associate of Arts - Behavioral Sciences

Medgar Evers College of The City University of New York
Kings, NY
08.2017 - 06.2020

GED -

Gateway Job Corps
585 Dekalb Ave
05.1994

Skills

  • Decision Making
  • Good Telephone Etiquette
  • Public relations understanding
  • Safety assessments
  • Organization and Time Management

Internships

Samaritan Daytop Village – Brooklyn, NY

Social Work Intern
August 2021 – May 2022

  • Facilitated and co-led therapeutic and psychoeducational group sessions focused on recovery, relapse prevention, and life skills.
  • Conducted intake assessments to evaluate clients’ psychosocial histories and treatment needs.
  • Supported outreach initiatives to engage individuals and families in substance use and mental health services.
  • Collaborated with interdisciplinary staff to develop and implement individualized service plans.
Gloria’s Moms to Be Program (Private Practice) – Brooklyn, NY

Support Services Assistant
January 2014 – June 2016

  • Provided one-on-one emotional and practical support to expectant mothers in a community-based maternal wellness program.
  • Conducted intake assessments to identify strengths, needs, and available support systems.
  • Accompanied clients to medical and social service appointments to promote engagement and continuity of care.
  • Assisted clients with daily living needs, including shopping, transportation, and resource coordination.
  • Assessed client needs and made appropriate referrals to community agencies, housing programs, and healthcare providers.
Urban Recovery – Brooklyn, NY

Master of Social Work (MSW) Intern
October 2025 – Present

Urban Recovery is a behavioral health and substance use treatment facility providing integrated mental health and addiction recovery services in Brooklyn, NY.

  • Conduct biopsychosocial assessments to evaluate clients’ mental health, substance use, and environmental stressors under supervision.
  • Assist in developing individualized treatment plans using strengths-based and trauma-informed approaches.
  • Participate in individual and group counseling sessions utilizing evidence-based interventions and motivational interviewing techniques.
  • Maintain accurate and confidential documentation in compliance with HIPAA and agency guidelines.
  • Collaborate with interdisciplinary team members, including therapists, psychiatrists, and case managers, to coordinate holistic care.
  • Observe and apply DSM-5-TR diagnostic criteria to understand and support clinical decision-making.
  • Engage in community outreach, linking clients with housing, employment, and social service resources.
  • Attend weekly supervision meetings and integrate feedback to strengthen clinical skills and self-awareness.
  • Demonstrate ethical and professional behavior consistent with the NASW Code of Ethics and Urban Recovery’s mission to empower individuals through recovery-focused care.
  • Participate in agency trainings on harm reduction, co-occurring disorders, and person-centered care.

Key Competencies:
Clinical Assessment • Motivational Interviewing • Case Documentation • DSM-5-TR Application • Trauma-Informed Practice • Ethical Decision-Making • Client Advocacy • Team Collaboration

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Master of Science - Clinical MSW

Grand Canyon University
05.2025 - Current

Child Protective Specialist

ACS
07.2022 - Current

Bachelor of Science - Social Work

Medgar Evers College of The City University of New York
08.2020 - 06.2022

Associate of Arts - Behavioral Sciences

Medgar Evers College of The City University of New York
08.2017 - 06.2020

Enforcement Agent

Department
01.2017 - 07.2017

Courier

Federal Express
07.2015 - 01.2017

Ramp Agent

Delta Airlines
10.2007 - 07.2015

Construction Worker

Local 79
06.2006 - 08.2007

Driver Assistant

Gloria's Panamanian Daycare
12.2003 - 10.2007

School Safety Agent

NYPD/SSD
09.2001 - 12.2003

Customer Service Dispatcher

Tort Protective Security
01.1999 - 12.2001

GED -

Gateway Job Corps
TANIKA WilliamsSocial Worker