Talisa Morales
York ,PA
Summary
Friendly and detail-oriented professional with over 6 years of experience in customer service and office management. Highly skilled in greeting clients, managing appointments, and supporting day-to-day office operations. Adept at multitasking, delivering excellent service, and maintaining an organized and welcoming environment. Possesses strong communication skills with a proven ability to thrive in fast-paced, team-oriented settings. Eager to bring my positive attitude, organizational abilities, and customer service expertise to a new role.
Overview
15
15
years of professional experience
Work History
Assistant Property Manager
WPM Real Estate Management
11.2018 - Current
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept accurate records of all resident and tenant correspondence.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Showed apartments to potential tenants and answered questions regarding community.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Hairstylist
Supercuts
03.2010 - 12.2018
- Mixed pigments and used proper techniques to achieve desired color.
- Counted and documented opening and closing cash amounts daily.
- Distributed business cards outside of salon to generate new business.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Resolved guest complaints about service or style.
- Educated customers on products to maximize benefits.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Education
High School Diploma -
West York Area High School
York, PA06-2007
Skills
- Telephone and email etiquette
- Customer Service
- Attention to Detail
- Adaptability
- Critical Thinking
- Communication Skills
Timeline
Assistant Property Manager
WPM Real Estate Management
11.2018 - Current
Hairstylist
Supercuts
03.2010 - 12.2018
High School Diploma -
West York Area High School
Similar Profiles
Heather PllanaHeather Pllana
Leasing Specialist at WPM Real Estate ManagementLeasing Specialist at WPM Real Estate Management
SHONDA MCDOWELLSHONDA MCDOWELL
PROPERTY MANAGER / TRANSACTION COORDINATOR at Real Estate ExecutivesPROPERTY MANAGER / TRANSACTION COORDINATOR at Real Estate Executives
Keith SloatKeith Sloat
Maintenance Supervisor at WPM Real EstateMaintenance Supervisor at WPM Real Estate