Tina Parks
Los Angeles,CA
Summary
Detail-oriented administrative professional with experience in managing administrative duties and ensuring smooth running of office operations. Strong organizational skills, adept at record keeping, streamlining processes and coordinating cross-functional teams. Known for implementing strategies that improve efficiency and productivity. In previous roles, contributed to improved operational workflows by leveraging strong multitasking abilities and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Principal Clerk Police II
City of Los Angeles, LAPD
Los Angeles, USA
05.2023 - Current
- Supervises staff to ensure accurate information through critical review and audits.
- Handles timekeeping, supply orders, personnel training, and assists staff in daily report processes.
- Develops strategies to streamline office operations and procedures.
- Maintains confidentiality of sensitive information regarding victims of various crimes.
- Provides valuable information to division personnel regarding updated procedures and implementation of new reporting systems.
Accounting Clerk
City of Los Angeles, Airports
Los Angeles, USA
09.2021 - 05.2023
- Resolved problems, assisted members with inquiries, and managed various personnel transactions including new hires, transfers, promotions, appointments, and pay grade advancements.
- Assisted in the training of new employees in the records section.
- Assisted the HR personnel in the department with the initial rollout of the Workday HR/Payroll system.
- Proficient in Excel, Word, Google Suite, SAP, PaySR, and Workday personnel systems.
- Prepared various memos and correspondence as necessary.
- Completed rate history rebuilds, FLSA updates, DWP prior service forms, and financial data processing.
Senior Administrative Clerk
City of Los Angeles, Fire
Los Angeles, USA
01.2020 - 09.2021
- Handled filing tasks, report extractions, phone inquiries and basic office duties utilizing Word, Excel and PowerPoint.
- Processed new hires, transfers, promotions, retirees, pay grade adjustments, and issued city ID cards.
- Assisted retiring members with retirement needs and information. Ordered and distributed recognition awards and certificates upon separation from the department.
- Delivered exceptional customer service through direct communication with clients and team members.
Customer Service Specialist
City of Los Angeles, Office of Finance
Los Angeles, USA
10.2018 - 12.2019
- Handled incoming calls and inquiries regarding business taxes.
- Provided exceptional customer service while maintaining customer satisfaction in problem and account resolution, judgment and decision-making, written and verbal communication, and attention to detail.
- Reviewed and corrected customer accounts to resolve customers' service or billing complaints.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
Administrative Assistant
FHWV Partners, LLP
Los Alamitos, USA
03.2017 - 10.2018
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Maintained inventory of office supplies and merchandise, and advised the office manager on replenishment.
- Coordinated and scheduled meetings, including room reservations, and technical setup, for seamless execution.
- Organized files, processed financial packages, faxed reports, and scanned documents, maintaining the front desk and reception area in a neat and organized fashion.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Directed customer inquiries to appropriate department personnel.
Receptionist
Romance & Dance
Carson, USA
04.2015 - 07.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted social media management with focus on photography, marketing and networking.
- Performed data entry tasks into various computer systems accurately and promptly.
- Served visitors by greeting, welcoming, and directing them to class after the tour, and answering any questions.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Assisted with the planning and execution of scheduled events for guests.
- Earned the Receptionist of the Year award through diligent customer service and exemplary performance.
Supervisor
Cash America Inc.
Lakewood, USA
10.2005 - 04.2015
- Managed customer service operations, ensuring efficient data entry, and handled cash transactions while implementing loss prevention strategies.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored operations and reviewed records and metrics to understand company performance.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Managed the budget for the unit, ensuring all expenses stayed within allocated funds.
- Received the Supervisor of the Year Award for the most improved location.
Education
B.S. - Business Administration
Central State University
Wilberforce, OH05.2023
Associates - Liberal Arts
Riverside Community College
Riverside, CA02.2003
Skills
- Organizational skills
- Verbal and writing communication
- Analytical thinking
- Reliability
- Data entry proficiency
- Staff development
Languages
Spanish, Intermediate proficiency, Speak, Read, Write
Accomplishments
- Graduated Magna Cum Laude from Central State University
- Supervisor of The Year Award
- Receptionist of The Year
Timeline
Principal Clerk Police II
City of Los Angeles, LAPD
05.2023 - Current
Accounting Clerk
City of Los Angeles, Airports
09.2021 - 05.2023
Senior Administrative Clerk
City of Los Angeles, Fire
01.2020 - 09.2021
Customer Service Specialist
City of Los Angeles, Office of Finance
10.2018 - 12.2019
Administrative Assistant
FHWV Partners, LLP
03.2017 - 10.2018
Receptionist
Romance & Dance
04.2015 - 07.2017
Supervisor
Cash America Inc.
10.2005 - 04.2015
B.S. - Business Administration
Central State University
Associates - Liberal Arts
Riverside Community College
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