Theresa Ponce
Medford,OR
Overview
2026
2026
years of professional experience
Work History
Framer
Michaels Arts and Crafts
07.2025 - Current
- Assisted in measuring and cutting framing materials to ensure precise alignment.
- Supported team in assembling frames according to project specifications.
- Maintained clean and organized work area to promote safety and efficiency.
- Consistently met deadlines on multiple concurrent projects through effective time management skills and prioritization abilities.
- Created custom frames to meet needs of individual customers.
- Effectively communicated with clients to address any concerns or adjustments during the framing process.
Framing Manager
Michaels Arts and Crafts
Medford, OR
10.2023 - 07.2025
- Supervised framing projects, ensuring adherence to quality standards and timelines.
- Trained team members on framing techniques and safety protocols to enhance productivity.
- Managed inventory of framing materials, optimizing supply chain efficiency and reducing waste.
- Evaluated performance metrics to identify areas for improvement in framing operations and staff training.
- Increased customer satisfaction by addressing concerns promptly and providing exceptional service throughout the framing process.
- Assisted customers with frame selections, offering expert advice on color, style, and material choices.
- Managed a team of framers, ensuring high-quality workmanship and timely completion of projects.
- Troubleshot equipment issues promptly, minimizing downtime and ensuring smooth operations daily basis.
Associate
Michaels Arts and Crafts
Medford, OR
12.2022 - 10.2023
- Maintained organized sales floor, ensuring visual merchandising standards aligned with brand guidelines.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Associate
Old Navy
2022 - 04.2023
- Assisted customers in product selection to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and replenishments.
- Maintained store cleanliness by cleaning bathrooms, break area, sweeping and mopping sales floor, replacing trash bags and cleaning windows
- Collaborated with team members to create visually appealing product displays.
- Implemented store merchandising standards to improve product visibility and sales.
- Maintained clean and organized fitting rooms.
- Work with a team to unbox and replenish merchandise, and correctly store overstock to company standards.
Digital Shopper
Walmart
Medford, OR
03.2020 - 01.2021
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Trained new team members on digital tools and best practices for customer service.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Greeted customers shopping in store to provide welcoming environment and friendly customer service.
Department Manager
Walmart
Medford, OR
04.2019 - 03.2020
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Developed training programs for new associates, improving onboarding process and employee retention.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Improved store sales through effective product merchandising and strategic display organization.
- Enhanced product visibility by diligently executing planograms and merchandising standards.
- Mentored team members to enhance skills and ensure consistent performance standards.
Stocker
Walmart
Medford, OR
07.2018 - 03.2019
- Managed inventory levels to ensure product availability and minimize stockouts.
- Organized merchandise displays to enhance customer shopping experience and drive sales.
- Collaborated with team members to optimize stock replenishment processes for efficiency.
- Trained new staff on safety protocols, stocking procedures, and inventory management systems.
- Implemented best practices for product rotation, reducing waste and ensuring freshness.
Graveyard Manager
Jack in the Box
Carson City, NV
08.2016 - 11.2017
- Oversaw nightly operations to ensure efficient workflow and adherence to safety standards.
- Managed staff scheduling and training to optimize resource allocation and team performance.
- Implemented process improvements that enhanced operational efficiency and reduced downtime.
- Managed inventory control, reducing waste and optimizing supply levels.
- Ensured compliance with health and safety regulations during food preparation and service.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Team Member
Jack in the Box
Carson City, NV
05.2015 - 07.2016
- Trained new team members on standard operating procedures and safety protocols.
- Conducted quality checks on products to maintain high standards of service delivery.
- Implemented cleanliness protocols in preparation areas, contributing to a safe environment for both employees and customers.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with menu selections and provided exceptional service during peak hours.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
Timeline
Framer
Michaels Arts and Crafts
07.2025 - Current
Framing Manager
Michaels Arts and Crafts
10.2023 - 07.2025
Associate
Michaels Arts and Crafts
12.2022 - 10.2023
Digital Shopper
Walmart
03.2020 - 01.2021
Department Manager
Walmart
04.2019 - 03.2020
Stocker
Walmart
07.2018 - 03.2019
Graveyard Manager
Jack in the Box
08.2016 - 11.2017
Team Member
Jack in the Box
05.2015 - 07.2016
Associate
Old Navy
2022 - 04.2023