Overview
Work History
Timeline
Generic

Theresa Ponce

Medford,OR

Overview

2026
2026
years of professional experience

Work History

Framer

Michaels Arts and Crafts
07.2025 - Current
  • Assisted in measuring and cutting framing materials to ensure precise alignment.
  • Supported team in assembling frames according to project specifications.
  • Maintained clean and organized work area to promote safety and efficiency.
  • Consistently met deadlines on multiple concurrent projects through effective time management skills and prioritization abilities.
  • Created custom frames to meet needs of individual customers.
  • Effectively communicated with clients to address any concerns or adjustments during the framing process.

Framing Manager

Michaels Arts and Crafts
Medford, OR
10.2023 - 07.2025
  • Supervised framing projects, ensuring adherence to quality standards and timelines.
  • Trained team members on framing techniques and safety protocols to enhance productivity.
  • Managed inventory of framing materials, optimizing supply chain efficiency and reducing waste.
  • Evaluated performance metrics to identify areas for improvement in framing operations and staff training.
  • Increased customer satisfaction by addressing concerns promptly and providing exceptional service throughout the framing process.
  • Assisted customers with frame selections, offering expert advice on color, style, and material choices.
  • Managed a team of framers, ensuring high-quality workmanship and timely completion of projects.
  • Troubleshot equipment issues promptly, minimizing downtime and ensuring smooth operations daily basis.

Associate

Michaels Arts and Crafts
Medford, OR
12.2022 - 10.2023
  • Maintained organized sales floor, ensuring visual merchandising standards aligned with brand guidelines.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Associate

Old Navy
2022 - 04.2023
  • Assisted customers in product selection to enhance shopping experience.
  • Maintained inventory accuracy through regular stock checks and replenishments.
  • Maintained store cleanliness by cleaning bathrooms, break area, sweeping and mopping sales floor, replacing trash bags and cleaning windows
  • Collaborated with team members to create visually appealing product displays.
  • Implemented store merchandising standards to improve product visibility and sales.
  • Maintained clean and organized fitting rooms.
  • Work with a team to unbox and replenish merchandise, and correctly store overstock to company standards.

Digital Shopper

Walmart
Medford, OR
03.2020 - 01.2021
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Trained new team members on digital tools and best practices for customer service.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Greeted customers shopping in store to provide welcoming environment and friendly customer service.

Department Manager

Walmart
Medford, OR
04.2019 - 03.2020
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Developed training programs for new associates, improving onboarding process and employee retention.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Improved store sales through effective product merchandising and strategic display organization.
  • Enhanced product visibility by diligently executing planograms and merchandising standards.
  • Mentored team members to enhance skills and ensure consistent performance standards.

Stocker

Walmart
Medford, OR
07.2018 - 03.2019
  • Managed inventory levels to ensure product availability and minimize stockouts.
  • Organized merchandise displays to enhance customer shopping experience and drive sales.
  • Collaborated with team members to optimize stock replenishment processes for efficiency.
  • Trained new staff on safety protocols, stocking procedures, and inventory management systems.
  • Implemented best practices for product rotation, reducing waste and ensuring freshness.

Graveyard Manager

Jack in the Box
Carson City, NV
08.2016 - 11.2017
  • Oversaw nightly operations to ensure efficient workflow and adherence to safety standards.
  • Managed staff scheduling and training to optimize resource allocation and team performance.
  • Implemented process improvements that enhanced operational efficiency and reduced downtime.
  • Managed inventory control, reducing waste and optimizing supply levels.
  • Ensured compliance with health and safety regulations during food preparation and service.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Team Member

Jack in the Box
Carson City, NV
05.2015 - 07.2016
  • Trained new team members on standard operating procedures and safety protocols.
  • Conducted quality checks on products to maintain high standards of service delivery.
  • Implemented cleanliness protocols in preparation areas, contributing to a safe environment for both employees and customers.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with menu selections and provided exceptional service during peak hours.
  • Resolved customer inquiries and complaints promptly to enhance satisfaction levels.

Timeline

Framer

Michaels Arts and Crafts
07.2025 - Current

Framing Manager

Michaels Arts and Crafts
10.2023 - 07.2025

Associate

Michaels Arts and Crafts
12.2022 - 10.2023

Digital Shopper

Walmart
03.2020 - 01.2021

Department Manager

Walmart
04.2019 - 03.2020

Stocker

Walmart
07.2018 - 03.2019

Graveyard Manager

Jack in the Box
08.2016 - 11.2017

Team Member

Jack in the Box
05.2015 - 07.2016

Associate

Old Navy
2022 - 04.2023
Theresa Ponce