Tihisha Reese
Charlotte,NC
Summary
Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 10 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Site Supervisor
Allied Universal Security Services
10.2023 - Current
- Trained new team members on site policies and procedures.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Worked with personnel and managers to meet strict timelines.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
Administrative Office Coordinator
One Van And A Dream Courier Plus
05.2016 - Current
- Supported executive-level staff with calendar management, meeting preparation, and correspondence handling.
- Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
- Provided exceptional customer service to both internal employees as well as external visitors, vendors or partners during face-to-face interactions at the remotely and in-person
- Increased on-time delivery rates by proactively identifying potential delays and coordinating with drivers to find alternate routes.
- Preserved accurate records of dispatched orders, deliveries and receipts.
Lead Logistics Coordinator
Maersk Inc
02.2022 - 11.2023
- Established clear communication channels between various departments, fostering a collaborative work environment that supported seamless logistics operations.
- Implemented cost-saving measures within supply chain, contributing to overall company profitability.
- Managed approximately 30 incoming calls, emails, faxes per day from customer's domestic and international calls.
- Provided training and mentorship to junior team members, contributing to their professional growth and development as logistics coordinators.
- Spearheaded the adoption of new technology tools within the logistics department, resulting in increased visibility and control over the entire supply chain process.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Lead Logistics Coordinator
Ashley Furniture Industries, Inc
01.2021 - 03.2022
- Ensured client satisfaction with post-move follow-ups, addressing any concerns or issues promptly to maintain an excellent reputation in the industry.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Supported move coordinators in planning logistics for complex projects, offering insights based on experience to optimize project execution.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
Education
Bachelor of Science - Human Services
Pfeiffer University
Misenheimer, NC12.2017
Bachelor of Science - Human Services Technology
Central Piedmont Community College
Charlotte, NC06.2015
Skills
- Virtual Meeting Facilitation/Remote Communication
- Site coordination
- Freight Management
- PowerBI, Analyst
- Workforce Management, Remotework Platform
- Complex Problem-Solving
- Strategic Thinking
- Team Leadership
- Documentation And Reporting, Revenue retention
- Customer Relationship Management (CRM)
- Supply Chain Specialist/SAP
Certification
- At Risk Youth Certification -
- Developmental Disabilities
- First Aid/CPR Certified
- PPSB Certification State of NC
Timeline
Site Supervisor
Allied Universal Security Services
10.2023 - Current
Lead Logistics Coordinator
Maersk Inc
02.2022 - 11.2023
Lead Logistics Coordinator
Ashley Furniture Industries, Inc
01.2021 - 03.2022
Administrative Office Coordinator
One Van And A Dream Courier Plus
05.2016 - Current
Bachelor of Science - Human Services
Pfeiffer University
Bachelor of Science - Human Services Technology
Central Piedmont Community College
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