Tricia Rhodes

Perform critical tasks related to materials/slide room area of Pathology. Routine tasks include storing and archiving pathology materials, filling requests for internal materials and external providers and facilities, and communicating about material retention, storage, release protocols both with department members and other departments/facilities.

• Drove expansion of library collections and programs in response to student and faculty needs and special requests.
• Managed reserve desk collection of reference materials.
• Researched, planned, and set up attractive and informative library exhibits.
• Assisted library patrons with resolving computer problems.
• Located requested books on shelves and in library database and fetched items for patrons.
• Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
• Created programs and activities to promote library usage and literacy.
• Catalogued and organized books, materials and other documents for proper library management.
• Instructed students on research techniques and use of online resources.
• Supported digital library collections containing e-books, audiobooks and digital media.
• Worked with teachers to provide students with lifelong learning and research skills.
• Managed collections of print and electronic data for public and private access via reference and borrowing.
• Responded to numerous reference calls daily, helping patrons with specific information needs.
• Resolved patrons' complaints tactfully and professionally.
• Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
• Greeted patrons warmly and offered to assist with issues or needs.
• Educated library patrons about policies for checking out materials and using resources.

Provide top customer service when responding to the individual needs of patrons and staff. Demonstrate flexibility by assisting in other areas of the museum as needed, such as special exhibitions. Generate sales of daily admissions tickets and museum memberships.

Conduct preservation of onsite materials, collect, tage, photograph, and log artifacts carefully and accurately. Follow appropriate archaeological storage techniques of artifacts, preserving for future study. Enter detailed information on artifacts employing standardized vocabulary to enable archiving and comparisons. Support discovery, identification, and evaluation of cultural artifacts at a variety of sites throughout Washington state.

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Developed detailed plans based on broad guidance and direction.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Defined clear targets and objectives and communicated to other team members.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Established team priorities, maintained schedules and monitored performance.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Launched quality assurance practices for each phase of development
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.