Summary
Overview
Work History
Education
Skills
Timeline
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Terrinicyia Dixon

Tuscaloosa,AL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Travel CNA

Precision HealthCare Consultants
04.2021 - 06.2024
  • Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
  • Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
  • Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
  • Responded quickly and calmly in emergency situations.
  • Maintained accurate and detailed documentation of patient information, ensuring compliance with facility policies and regulations.
  • Expanded professional knowledge by attending continuing education courses, seminars, and workshops relevant to the travel CNA role.
  • Assisted in maintaining a safe and comfortable environment for patients, resulting in positive feedback from both patients and staff.
  • Reduced risk of complications through diligent assessment of patients'' physical conditions and prompt intervention when needed.
  • Ensured timely administration of medication according to prescribed schedules, contributing to optimal patient health management.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

Data Entry Auditor

IKEA
10.2018 - 05.2021
  • Focused on providing outstanding service through clear communication with stakeholders regarding audit findings and recommendations for improvement.
  • Supported company goals by ensuring timely completion of audit tasks and maintaining strict adherence to deadlines.
  • Optimized accuracy and efficiency by performing audits on large-scale data sets, employing advanced analytical techniques to identify trends and patterns in data entry errors.
  • Maintained up-to-date knowledge on industry standards, consistently applying best practices in data auditing tasks.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
  • Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.

Retail Store Manager

Target
05.2012 - 01.2021
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Managed store organization, maintenance, and purchasing functions.
  • Submitted orders for new inventory.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.

Education

Associate Of Business Administration -

Atlanta Technical College
Atlanta, GA
05.2019

Skills

  • Patient Care
  • Vital signs monitoring
  • HIPAA Compliance
  • Compassionate Care
  • Data Entry
  • Data accuracy
  • Accuracy and Attention to Detail
  • Customer Service-Oriented
  • Data Processing
  • Administrative Support
  • Quality Assurance
  • Customer Support
  • Word excel
  • Word PowerPoint
  • Team lead
  • Management

Timeline

Travel CNA

Precision HealthCare Consultants
04.2021 - 06.2024

Data Entry Auditor

IKEA
10.2018 - 05.2021

Retail Store Manager

Target
05.2012 - 01.2021

Associate Of Business Administration -

Atlanta Technical College

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