Summary
Overview
Work History
Education
Skills
Timeline
Generic

T Wilbourn

Cleveland

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

13
13
years of professional experience

Work History

Driver

HopeTown
03.2024 - 06.2025
  • Transported customers to their destinations in a timeley manner
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.

Document Specialist

Ricoh USA
02.2022 - 04.2024
  • Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
  • Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
  • Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
  • Prepared digital files, physical documents and work requests in compliance with company guidelines.

Customer Care Professional

Sedgwick Claims Management
05.2018 - 10.2023
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Processed eligibility and benefits verification and authorization requests.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Followed up on denials, late payments, extensions and other special circumstances.

Senior Vacation Specialist

Bluegreen Vacations
06.2016 - 05.2018
  • Streamlined booking processes for improved efficiency, resulting in reduced wait times for clients.
  • Developed customized itineraries to meet diverse client needs and preferences, ensuring memorable vacations.
  • Continuously monitored competitor offerings to stay ahead of industry trends and maintain a competitive advantage in the marketplace.
  • Resolved client issues promptly and professionally, maintaining high levels of customer satisfaction.

Transportation Associate

Provide A Ride
04.2015 - 01.2016
  • Enhanced timely pick-ups by optimizing transportation routes and schedules.
  • Streamlined operations with thorough route planning and effective communication between drivers, dispatchers, and warehouse staff.
  • Contributed to team success through consistent collaboration with other Transportation Associates and management.
  • Promoted a positive work environment within the transportation department fostering a culture of collaboration among team members.

Reservation Agent

Marriott International, Inc.
02.2014 - 03.2015
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.

Assistant Manager

Budget Mobile
03.2012 - 01.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Bachelor of Science - Health Administration

Purdue University
West Lafayette, IN
12-2021

Skills

  • Relationship building
  • Client engagement
  • MS office
  • Data entry
  • Inventory management
  • Management support
  • Customer relationship management (CRM)
  • Team leadership
  • Time management
  • Decision-making
  • Documentation and reporting
  • Task delegation
  • Project management

Timeline

Driver

HopeTown
03.2024 - 06.2025

Document Specialist

Ricoh USA
02.2022 - 04.2024

Customer Care Professional

Sedgwick Claims Management
05.2018 - 10.2023

Senior Vacation Specialist

Bluegreen Vacations
06.2016 - 05.2018

Transportation Associate

Provide A Ride
04.2015 - 01.2016

Reservation Agent

Marriott International, Inc.
02.2014 - 03.2015

Assistant Manager

Budget Mobile
03.2012 - 01.2014

Bachelor of Science - Health Administration

Purdue University

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