T-Yara Butler
Philadelphia,PA
Summary
Trustworthy individual ready to confront challenges using strategic problem-solving and prioritization techniques. Adapts well to high-pressure environments by leveraging downtime for productivity. Upholds organized, clean, and safe workspaces with careful attention to critical details.
Overview
14
14
years of professional experience
Work History
Criminal Investigations Clerk
City of Atlantic City
04.2024 - Current
- Attained files and records to keep up-to-date and easily accessible.
- Facilitated effective communication by answering phones and directing calls.
- Conducted research and compiled data for review by senior staff.
- Filed important documents in organized manner.
- Operated standard office equipment like printers, copiers, and telephone systems.
- Handled confidential documents with discretion, maintaining privacy and security.
- Provided cross-departmental support as required, fostering team collaboration.
- Performed general office duties such as photocopying, scanning, and faxing documents.
- Kept office file system highly organized and quickly retrieved needed records.
- Collaborated with law enforcement agencies to support criminal investigations.
- Assisted officers in preparing reports and maintaining records related to criminal investigations.
- Interviewed witnesses, victims, and suspects during criminal investigations.
- Ensured compliance with all relevant laws, regulations, ethical guidelines when working with victims or collecting evidence for criminal investigations.
- Assisted in criminal investigations by gathering evidence and interviewing witnesses.
- Prepared detailed reports summarizing findings from due diligence investigations.
Banquet Server
Borgata Hotel Casino and Spa
11.2011 - Current
- Represented company with tidy and organized appearance and professional demeanor.
- Obtained linen, silverware, and china, setting tables for events according to banquet event orders.
- Served meals and beverages to guests in timely and professional manner.
- Demonstrated knowledge of menu items, including ingredients and preparation methods.
- Coordinated with kitchen staff on menu items and special requests from guests.
- Cleared plates, utensils, and glassware after each course or as needed.
- Ensured compliance with health and safety regulations in all service areas.
- Utilized problem-solving skills to address and resolve guest concerns promptly.
- Supported smooth banquet flow, manning stations, and serving guests.
- Dismantled table settings at end of events, disposing of waste properly.
Parking Enforcement Officer
City of Atlantic City
06.2023 - 04.2024
- Issued citations for parking violations, such as expired meters or unauthorized use of spaces.
- Assisted motorists in locating their vehicles when towed due to violations or impoundment issues.
- Responded to public inquiries regarding parking regulations and guidelines.
- Removed abandoned, disabled, or illegally parked vehicles from streets or lots.
- Utilized computer systems to enter data related to citations issued, warnings given, or other relevant information for reporting purposes.
- Documented daily activities and incidents in logbooks and shared with supervisors.
- Attended court hearings as witness to testify about observed violations when required.
- Monitored residential permit zones for compliance with posted restrictions and time limits.
- Performed regular maintenance checks on enforcement equipment, such as handheld ticketing devices and cameras.
- Conducted vehicle identification number VIN verifications.
- Patrolled assigned areas to monitor parking compliance and enforce regulations.
- Checked vehicles for proper permit display and adherence to parking rules.
- Collaborated with other enforcement officers, police, and city officials on special events or emergencies requiring traffic control assistance.
- Located and cited vehicles in violation of parking codes.
- Addressed and resolved parking-related complaints, verifying validity and routing appropriately.
- Controlled traffic with use of barricades, temporary signs and blocked meters.
- Communicated with dispatchers to confirm instances of violations and determine whether vehicles need to be booted or towed.
- Identified missing traffic signals or signs, and reported to proper authorities for remediation.
- Attended court appearances for contested traffic citations.
- Issued citations and warnings for vehicles parked in unauthorized areas.
- Coordinated towing service for illegally parked or abandoned vehicles.
Office Coordinator
EMT Solar & Roofing
11.2021 - 08.2022
- Served customers' needs by answering questions about schedules and appointment availability, as well as directing calls and taking messages.
- Implemented efficient filing systems, reducing retrieval time for important documents.
- Assisted with recruitment process by scheduling interviews and communicating with candidates.
- Managed complex calendars, scheduled meetings, and coordinated travel arrangements for senior management.
- Created meeting agendas, took minutes during meetings, and distributed them afterward.
- Developed and maintained comprehensive database for tracking project deadlines and deliverables.
- Assisted in preparation of reports and presentations, enhancing decision-making process.
- Oversaw procurement of office supplies and equipment, ensuring cost-effective purchasing decisions.
- Resolved escalated customer complaints and answered questions regarding policies and procedures.
- Monitored office inventory levels, preventing stock shortages and operational delays.
- Improved staff performance through continuous monitoring and training updates.
- Developed and enhanced policies covering administrative processes.
- Enforced team adherence to quality standards, deadlines and proper procedures.
- Motivated employees to continuously grow knowledge and enhance abilities.
Patient Service Representative
AtlantiCare Behavioral Health
01.2021 - 11.2021
- Conducted risk assessments to identify potential safety concerns related to self-harm or harm towards others.
- Relayed messages and transferred records between staff and offices to facilitate effective patient care.
- Gathered information from patients, processed registration paperwork and collected payments.
- Answered basic questions and provided information to patients and family members.
- Photocopied, faxed, and filed patients records practicing confidentiality measures.
- Informed medical assistants regarding arrival and delays of patients to maintain smooth flow of schedule.
- Reconciled co-payment charges and maintained accurate records.
- Helped patients by telephone and in-person to resolve various billing and scheduling issues.
- Protected patient data through strict compliance with HIPAA requirements.
- Maintained neat lobby areas and greeted each person promptly.
- Printed patient forms and reviewed charts to prepare for upcoming appointments.
- Verified patients' insurance coverage and followed up on missing and incorrect information to help streamline billing.
- Received, answered, and responded to telephone calls.
- Checked patients in and out of appointments.
- Scheduled patient appointments in EMR system.
- Maintained privacy and confidentiality of patients in compliance with policies and regulations.
Promotions Assistant
Equity Communications
02.2020 - 09.2021
- Prepared presentation material for community events, meetings and various speaking seminars.
- Managed ratings contests.
- Developed partnerships with local business entrepreneurs to secure future accounts.
- Planned and executed special events.
- Attended announcer meetings for upcoming sales promotions.
- Managed event registration and attendance to accurately forecast participation and deliver sufficient supplies and accommodations for attendees.
- Took promotional photos and live concert photos.
- Performed front desk duties, greeting visitors, and clients, answering calls on multi-line phone system and conducting general clerical work.
- Assisted Public Relations Department in promoting events and activities for maximum exposure to target audiences.
- Added events, photos and other content to website.
- Recommended best-fit products based on customer preferences.
- Attracted customer interest by building interesting displays and skillfully arranging merchandise.
- Maintained presentable areas with constant attention to stock and displays.
- Answered common and advanced customer questions based on extensive knowledge of product, market and competitors.
- Visited diverse trade shows, stores, and venues to engage audiences and find new customers.
Shift Leader
Dunkin' Donuts
11.2018 - 08.2020
- Communicated, trained and promoted quality standards to team members.
- Managed inventory levels using company systems and guidelines to reduce loss.
- Executed cash management duties with POS and shift reports.
- Responded to all customer concerns or issues promptly and professionally.
- Assessed team performance to encourage productivity.
- Counted drawers and followed proper daily cash handling procedures.
- Identified and resolved conflicts between workers to promote teamwork.
- Motivated employees to optimize team performance.
- Planned and supervised job task assignments, upholding quality standards.
- Managed team assignments to ensure efficient shift operations.
- Maintained safety standards by conducting inspections and addressing hazards promptly.
- Coordinated staff training to improve service delivery and performance.
- Oversaw cash handling procedures to ensure accuracy and security.
- Managed team during shift to ensure smooth operations.
- Attended regular company meetings and training sessions.
- Delegated tasks to encourage teamwork during shifts and comply with company standards.
- Communicated with other shift leaders to share important information or concerns.
- Monitored compliance with health and safety regulations during shifts.
- Developed shift schedules to optimize staffing levels and meet operational needs.
- Scheduled employee breaks according to labor laws and company policy.
- Facilitated team meetings to discuss performance goals and feedback.
- Completed daily paperwork, including sales reports and employee performance evaluations.
- Tracked sales and inventory levels to inform purchasing decisions.
Hostess
Daer Nightclub
08.2018 - 12.2019
- Maintained seating charts to optimize station rotations.
- Communicated with management and service staff to address customer needs.
- Gave customers full attention and attended to their needs.
- Balanced cash drawer at beginning and end of each shift.
- Kept clean, organized, and well-stocked checkout areas.
- Provided quick and friendly service to all customers.
- Balanced cash drawer at shift end with high accuracy rate.
- Processed customer payments using various methods including cash, cards, and mobile apps.
- Utilized POS systems efficiently, minimizing customer wait times.
- Documented, researched, and resolved customer service issues.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.
- Planned and executed strategies to increase business and drive profit growth.
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
- Performed manual labor tasks to detailed instructions from supervisors.
- Approached and solved problems with initiative and sound judgment.
- Delivered fast and friendly service to handle questions and service complaints.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote professional workspace.
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
VIP Host
Hard Rock Casino
06.2018 - 09.2019
- Maintained seating charts to optimize station rotations.
- Communicated with management and service staff to address customer needs.
- Gave guests memorable experiences, managing every contact and request with professionalism, skill, and discretion.
- Escorted guests behind-the-scenes at [Location] shows and to numerous closed parties.
- Delivered personalized support to every guest, connecting each with desired services and attractions.
- Helped customers have celebrity-level nights, orchestrating details for ultimate experiences.
- Lined up multiple reservations, transportation services, and party plans for VIP guests.
- Stayed ready for guests with close monitoring of table turnovers and resets.
- Kept customers happy, seating each quickly, and always resolving complaints to complete satisfaction.
- Updated entranceway signage with daily specials and promotions.
- Enforced policies governing staff activities, customer service and food safety.
- Helped customers plan and staff carry out successful events.
- Used POS system to input reservations and orders.
- Minimized guest complaints by properly managing expectations with realistic wait time information.
Sales Representative
adidas Group
03.2017 - 08.2018
- Coordinated with cross-functional teams to ensure timely delivery of products and services.
- Developed and maintained strong knowledge of product features, benefits, and applications.
- Developed and implemented strategic sales plans to drive revenue growth.
- Resolved customer complaints and issues promptly to maintain high levels of satisfaction.
- Provided exceptional customer service by addressing inquiries, concerns, or issues promptly.
- Described product to customers to accurately explain details and care of merchandise.
- Implemented sales promotions and marketing campaigns to increase brand awareness and sales.
- Maintained strong relationships with existing customers to ensure repeat business.
- Exceeded quotas frequently with continuous product pushes and attention to customer needs.
- Accomplished multiple tasks in a fast-paced environment.
- Handled stressful situations professionally and multitasked with ease.
- Satisfied customers through efficient payment processing and delivery coordination.
- Improved sales process by delivering feedback to management.
- Processed credit card payments and accurately handled cash.
- Highlighted products with creative and engaging merchandise displays.
Dietary Aide
Woodview Assisted Living
04.2016 - 06.2017
- Prepared trays or snacks for group events.
- Completed food preparation and plating in high-volume facility.
- Maintained familiarity with menu offerings, key ingredients and preparation methods.
- Discarded trash and removed waste after scheduled dining hall times.
- Followed proper food storage procedures to minimize waste and spoilage.
- Assisted with serving or delivering meals to support high-volume meal periods.
- Monitored patients eating habits and reported problems with chewing, swallowing or loss of appetite.
- Supported dining room set up with table arrangements, place settings and linens.
- Prepared food to dietary guidelines, noting food sensitivities and allergens.
- Observed safety and sanitation requirements for food preparation.
- Documented patient meal preferences and allergies.
- Kept work area clean and uncluttered during preparation and service.
- Observed strict confidentiality when handling sensitive information about patients' medical conditions or treatment plans.
- Followed established protocols for sanitizing dishes, utensils, equipment, and workspaces.
- Addressed and resolved patient concerns regarding meals and nutrition.
- Replenished condiments, beverages, napkins, utensils, trays in dining area as needed.
- Collaborated with dietitians to develop menu options that met nutritional needs of diverse patient populations.
- Kept sales floor uncluttered and free from spills.
- Prepared food items following standard recipes and production orders.
Photographer
Picture People
09.2013 - 04.2016
- Specialized in portrait photography, capturing moments with creativity and precision.
- Provided consultation services for photography equipment and setup optimization.
- Maintained camera gear, lenses, and other equipment in proper working condition.
- Applied color theory principles in post-production to achieve desired visual effects.
- Implemented advanced lighting techniques to enhance photo quality and mood.
- Managed and edited photos using Adobe Photoshop and Lightroom, enhancing visual storytelling.
- Organized and maintained digital photo archive, ensuring easy access and preservation.
- Developed personalized photography plans for clients, aligning with their vision and expectations.
- Edited and retouched photos using Adobe Photoshop and Lightroom to ensure consistent quality.
- Kept equipment operational, repairing and correcting basic faults.
- Composed unique shots, marrying subjections with effects to achieve desired looks.
- Completed themes using manual and digital retouching techniques.
- Approximated lighting and exposure to improve photo quality.
- Prevented file loss by securing work with regular backups.
- Boosted photo outlook, adjusting different components to achieve effects.
- Achieved desired shots using creativity, equipment and settings.
Education
Forensic Science
Delaware State University
Dover, DEGraphic Design
Art Institute of Philadelphia
Philadelphia, PASkills
Telephone communication skills
administrative assistance
Record management
Data entry systems
administrative duties
Task prioritization
relationship management
Market research
Database administration
Effective scheduling
Team synergy
conflict management
Priority setting
Organization skills
Crisis management strategies
product insights
Proficient in Microsoft Office
Clinical vocabulary
accommodation services
Problem-solving skills
IT support
Operational support services
Written communication
Criminal justice process
Criminal law
Knowledge of criminal justice
Schedule management
Document drafting
Written communication
Proficient in QuickBooks
vector art
Web graphics creation
Visual branding strategy
brand perception strategy
Composition in photography
superior visual aesthetics
Graphics creation
Adobe Photoshop, Illustrator, and InDesign expertise Creative design and layout Effective visual storytelling
Software engineering
Market trend research
Graphic design and editing
Account administration
User interface and experience design
Stock photo collection
Video editing software
Proficient in Microsoft Office
HTML/CSS skills
Visual communication
Website development
Confidential handling of records
Accurate data entry
appointment coordination
Sales processing technology
LANGUAGE
English - Native
Timeline
Criminal Investigations Clerk
City of Atlantic City
04.2024 - Current
Parking Enforcement Officer
City of Atlantic City
06.2023 - 04.2024
Office Coordinator
EMT Solar & Roofing
11.2021 - 08.2022
Patient Service Representative
AtlantiCare Behavioral Health
01.2021 - 11.2021
Promotions Assistant
Equity Communications
02.2020 - 09.2021
Shift Leader
Dunkin' Donuts
11.2018 - 08.2020
Hostess
Daer Nightclub
08.2018 - 12.2019
VIP Host
Hard Rock Casino
06.2018 - 09.2019
Sales Representative
adidas Group
03.2017 - 08.2018
Dietary Aide
Woodview Assisted Living
04.2016 - 06.2017
Photographer
Picture People
09.2013 - 04.2016
Banquet Server
Borgata Hotel Casino and Spa
11.2011 - Current
Forensic Science
Delaware State University
Graphic Design
Art Institute of Philadelphia