MIRCO SOFT OFFICE
T A ELLIS
Triangle,VA
Summary
Experienced professional responsible for the development, training, and supervision of fleet, maintenance, and administrative teams. Skilled in budget management, procurement, and developing systems to ensure operational efficiency. Achievements include implementing a successful training program and effectively managing a maintenance program for various equipment. Committed to safety and compliance while maintaining strong relationships with manufacturers and vendors.
Overview
20
20
years of professional experience
3
3
Certificate
Work History
Fleet Maintenance Supervisor
WASHINGTON METROPOLITAN AREA TRANSIT AUTHORITY (WMATA)
Washington, DC
12.2021 - 07.2024
- Directly responsible for the development, training, and supervision of fleet maintenance managers and supervisory responsibility for the transportation fleet maintenance team.
- Compiled detailed reports on daily work activities, including labor, parts, and material costs.
Conducted training sessions for new employees on basic automotive systems and components.
Developed and implemented preventative maintenance programs for fleet vehicles to improve performance and minimize downtime.
Monitored vehicle usage, mileage, fuel consumption, and service records to ensure compliance with company policies.
Oversaw the inventory of spare parts for repairs, ordering new supplies as needed.
Managed routine administrative duties, including the oversight of vehicle operation and maintenance costs.
Cultivated positive customer relationships through effective communication skills.
Ensured proper requirements in maintenance and repair of fleet vehicles in accordance with relevant regulations.
Offered technical advice and assistance to subordinates on diagnostic and repair methods.
Addressed customer grievances promptly, maintaining quality standards.
Evaluated data from multiple sources to detect trends and boost operational performance.
Kept precise records of work orders, invoices, preventive maintenance reports, and other pertinent documents.
Upheld shop cleanliness by assigning housekeeping responsibilities to staff.
Ensured adherence to all laws related to motor vehicle operation and safety.
Collaborated with vendors to ensure prompt delivery of necessary parts and supplies for repairs.
Negotiated with external suppliers to procure cost-effective deals for spare parts and repair materials.
Regularly inspected fleet vehicles for safety, identifying any potential issues or faults.
Instituted and managed preventive maintenance schedules for fleet vehicles.
Implemented measures to decrease overall operational costs. - Implemented on-site safety protocols, trained team members on preventive measures, and filled out work orders, repair logs, and maintenance plans. Evaluating staff to enhance performance and customer relations, and communicating with distributors for project equipment. Prepared and planned worksites for efficient operations, reported project progress and issues to supervisors, and reviewed blueprints to determine workforce needs. Provided leadership and mentoring to new employees, maintained records of parts and equipment, created work crew assignments, and allocated resources for timely and cost-effective project completion.
Assistant Maintenance Manager
RATPDEV USA
Washington, DC
12.2019 - 11.2020
- I am accountable for the hiring, training, management, and development of maintenance staff. I prioritize the daily tasks for maintenance workers and develop a record-keeping system for all vehicle maintenance. I inspect vehicles and equipment to ensure they meet operational standards and manage vendor relationships and procurement processes for the requisition of necessary tools, equipment, and supplies. I oversee the division's budget and inventory of equipment and parts. My role includes building effective relationships, addressing union grievances, assisting in arbitration, and interpreting union contracts when applicable. I review work orders for accuracy before authorizing payments and monitor, inspect, and evaluate the performance of mechanical systems. In collaboration with other department heads, I develop strategies for long-term facility maintenance. I implement cost-saving initiatives by leveraging existing resources and ensure adherence to safety regulations during maintenance activities. I assist in diagnosing and resolving issues with electrical, plumbing, and HVAC systems. I address customer complaints regarding equipment malfunctions or service quality. I stay updated on job knowledge through educational opportunities, reading professional publications, networking, and participating in professional organizations. I coordinate with suppliers for the timely delivery of replacement parts and manage multiple projects, ensuring deadlines are met without sacrificing quality. I prepare detailed reports on the condition of equipment and materials used in repairs and replacements, keep accurate records of all repair activities, and order the necessary parts and tools.
Maintenance Supervisor
Transdev NA/WMATA
Lorton, VA
12.2018 - 12.2019
- I supervised and maintained a 24-hour maintenance facility, ensuring quality assurance and control. I analyzed the current procedures used by technicians during repairs and installations and made recommendations for improvements where applicable. I established a system to track labor costs for each job completed by the team and prepared budgets for upcoming projects based on estimated labor costs and materials needed. I coordinated emergency repairs to minimize disruption in production schedules and ensured that employees followed safety regulations while performing maintenance tasks. I monitored and evaluated the performance of maintenance personnel, providing guidance and coaching when necessary. I oversaw technicians in the repair and installation of machines or systems according to manufacturer's specifications and implemented new technologies that improved overall operational efficiencies within the department. I developed and implemented a comprehensive preventive maintenance program for all production machinery and investigated customer complaints about product quality issues due to malfunctioning equipment. I provided technical support to operations staff as needed to resolve complex problems with equipment or processes. I ordered replacement parts as required to keep machines running efficiently and coordinated with vendors and contractors to ensure timely completion of projects. I reviewed work orders, allocated resources, assigned tasks, and established priorities for job completion. I identified opportunities for process improvement through data analysis of repair trends and worked closely with vendors and suppliers to purchase spare parts at competitive prices. I created detailed reports on machine downtime, root cause analysis, cost savings initiatives, and other relevant metrics related to production efficiency. I developed and implemented safety procedures to ensure compliance with OSHA regulations.
Maintenance Supervisor
MVTRANSIT/ Fairfax County Connector
Fairfax, VA
03.2017 - 12.2018
- Supervised 8-13 technicians in repair and diagnosis, as well as 10-14 utility personnel in bus fleet wash, fueling, general preventive maintenance, and inventory control. Analyzed current procedures utilized by technicians during repairs and installations, recommending improvements where necessary. Established a system to track labor costs for each job completed by the team. Prepared budgets for future projects, considering estimated labor and material costs. Coordinated emergency repairs to minimize disruptions in production schedules. Ensured compliance with safety regulations during maintenance tasks. Monitored and evaluated maintenance personnel performance, offering guidance and coaching as needed. Oversaw technicians in the repair and installation of machines or systems, adhering to manufacturer's specifications. Introduced new technologies to enhance operational efficiency within the department. Formulated and executed a comprehensive preventive maintenance program for all production machinery. Investigated customer complaints regarding product quality issues stemming from equipment malfunctions. Offered technical support to operations staff for resolving complex equipment or process issues. Procured necessary replacement parts to maintain machine efficiency. Collaborated with vendors and contractors for the timely completion of projects. Managed work orders, allocated resources, delegated tasks, and set job completion priorities. Identified process improvement opportunities through repair trend analysis. Negotiated with vendors and suppliers for competitive pricing on spare parts. Compiled detailed reports on machine downtime, root cause analysis, cost-saving initiatives, and other metrics pertinent to production efficiency. Established safety procedures to ensure
Manager of Tire Sales
Firestone/Bridgestone America
Springfield, VA
08.2016 - 02.2017
- Daily inventory control on tires products to promote sales and growth to increase revenue in store also train sales associates on products safety issues to make overall customer sales to work smoothly
Self-employed
Self-employed
02.2013 - 08.2016
- Consultant/contractor
Port Engineer /Service Director
KMMA/GAPS
Philadelphia, PA
11.2011 - 02.2013
- Provides key operational management and planning to all facets of sales operations process regarding vehicle allocation and ordering
- Operational management included the robust record management of vehicle allocations including dealer order % split by model and pool assignments
- Additionally, other responsibilities for the planning and achievement of targets for vehicle mix in line with Planning Round including vehicle options, accessories and branded goods content and contribution, supporting marketing material, and port installations of accessories on KIA & Hyundai
Tropiano Bus Service Director
TROPIANO BUS COMPANY
North Wales, PA
02.2011 - 11.2011
- I regularly reviewed and suggested improvements for customer service processes and procedures. I mentored junior staff on handling customer challenges effectively. I represented the company at industry events and conferences, showcasing our offerings. I worked with marketing, sales, finance, and IT departments to ensure seamless operations. I provided technical support for customers using our products or services. I ensured customer service representatives were well-versed in our offerings. I created detailed reports on key performance indicators for management. I analyzed customer feedback for product and service enhancements. I established policies and procedures to meet industry standards. I assessed employee performance on criteria like query response accuracy and sales skills. I maintained vendor relationships for outsourced customer support. I oversaw the customer service department's daily operations, including staff scheduling, training, and supervision. I organized workshops to improve employees' customer service skills. I strategized to enhance customer satisfaction and service efficiency. I resolved escalated customer issues using problem-solving skills. I implemented a system to track customer interactions for performance monitoring.
Service Manager
MONRO MUFFLER & BRAKES
Blue Bell, PA
03.2010 - 02.2011
SERVICE MANGER
Don Rosen Cadillac Armen Cadillac, TAE Enterprise LLC
Education
Graduated in Military Occupation Specialty -
2ND MARDIV MOTOR TRANSPORT SCHOOL
01-1981
Skills
- Change Implementation, Communication Skills, Community Outreach, Continuing Education, Certifications, Certified, Commercial Driving, Brake Repair, Automotive Repair, Suspension, Commercial Vehicle Experience, Diesel Engine Repair, Operations Management, Auto Service Management, Fleet Management, Alignment, Mechanic Experience, Tractor-Trailer, Mechanical Knowledge, Transmissions, Vehicle Maintenance, Quality Assurance, Welding, Equipment Repair, Quality Control, Oil Change, Management, Customer Service, Recruiting, Supervising Experience, Automotive Diagnostics, Computer Networking, Facilities Maintenance, Staff Training and Development, Scheduling and Coordination, Budgeting and Cost Control, Preventive Maintenance Planning, Team Leadership and Supervision, Team Collaboration, Repair Requirements Determination, Skilled Maintenance and Repair, Outside Contractor Oversight, Policy and Procedure Writing, Personnel Skill Assessments, Hand and Power Tool Operation, Performance Evaluations, Materials and Labor Costing, Accident and Injury Investigation, Supply Requisition, Report Preparation, Decision-Making, Tool and Parts Inventory Oversight, Standards Conformance, Vendor Relationship Management, Schedule Preparation, Work Estimation, Personnel Management, Tools and Equipment Maintenance, Employee Safety Training, Safety Compliance, Visual Inspection, Assignment Delegation, Worker Training, Dependable and Consistent, OSHA Compliance, Analytical and Critical Thinking, Multitasking, Attention to Detail, Adaptability and Flexibility, Task Prioritization, Interpersonal Skills, Computerized Maintenance Management, Heavy Lifting, Organizational Skills, Excellent Communication, Written Communication, Inventory Oversight, Work Area Inspection, Word Processing, Effective Communication, Reliability, Team Building, Stress Tolerance, Active Listening, Time Management, Maintenance Planning, Customer Relations, Problem-Solving Abilities, Professional Demeanor, Professional Communication
Certification
- Class A Commercial Driver's License with Endorsement
- Motor Vehicle Inspection License
Affiliations
- USA FOOTBALL COACH
- USA BASKETBALL
- YOUTH SPORTS ADVOCATE
- ACTIVE IN CHURCH MINISTRY
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 4 staff members.
- Documented and resolved Drive unit issue which led to not having to remove drive unit from vehicle,which saving time and manpower.
Quote
SEMPER FI TILL I DIE
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CultureSoftware
Custom
- PROTECTED VETERANS
- USMC VET
Languages
English
Native language
English
Advanced (C1)
C1
Timeline
Fleet Maintenance Supervisor
WASHINGTON METROPOLITAN AREA TRANSIT AUTHORITY (WMATA)
12.2021 - 07.2024
Assistant Maintenance Manager
RATPDEV USA
12.2019 - 11.2020
Maintenance Supervisor
Transdev NA/WMATA
12.2018 - 12.2019
Maintenance Supervisor
MVTRANSIT/ Fairfax County Connector
03.2017 - 12.2018
Manager of Tire Sales
Firestone/Bridgestone America
08.2016 - 02.2017
Self-employed
Self-employed
02.2013 - 08.2016
Port Engineer /Service Director
KMMA/GAPS
11.2011 - 02.2013
Tropiano Bus Service Director
TROPIANO BUS COMPANY
02.2011 - 11.2011
Service Manager
MONRO MUFFLER & BRAKES
03.2010 - 02.2011
SERVICE MANGER
Don Rosen Cadillac Armen Cadillac, TAE Enterprise LLC
Graduated in Military Occupation Specialty -
2ND MARDIV MOTOR TRANSPORT SCHOOL
- Class A Commercial Driver's License with Endorsement
- Motor Vehicle Inspection License
Custom
References available upon request.
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