Ta-Nia Love
Tulsa,OK
Summary
Customer service professional with more than 10 years of experience. Consistent positive interactions with customers and knowledge of time management. Proven ability to provide excellent customer service in busy environments. Ability to adapt to customers needs and match them with the right solutions.
Overview
15
15
years of professional experience
Work History
Outreach Director
Changing Lanes Outreach
05.2018 - Current
- Increased community engagement by developing and implementing strategic outreach programs.
- Improved donor relations through targeted communication and relationship-building initiatives.
- Expanded organizational reach by collaborating with local businesses and organizations for partnership opportunities.
- Enhanced brand visibility by creating engaging marketing materials and promoting events on social media channels.
Examiner
Motor Vehicle Division
05.2023 - 11.2023
- Identified potential risks and fraud through meticulous review of documentation and background checks.
- Maintained up-to-date knowledge of industry regulations to ensure accurate application assessments.
- Participated in ongoing professional development opportunities to stay current on industry changes and maintain expertise in the field.
- Provided clear explanations of decisions made during examinations, enhancing transparency between applicants and organization.
- Upheld a clean driving record by following all safety guidelines while operating vehicles.
- Coordinated closely with team members to optimize workflow during high-traffic periods.
- Inspected vehicle before trips to identify if customer will be issued drivers license.
Administrative Assistant
Family Children Service
09.2022 - 03.2023
- Enhanced office efficiency by streamlining administrative processes and implementing correct data.
- Supported executive staff through scheduling appointments, and preparing documents.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Ensured accurate record-keeping with diligent data entry information.
Owner/Operator
Love's Cleaning Service
04.2009 - 02.2019
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Education
No Degree - Paralegal
Tulsa Community College
Tulsa, OKSkills
- Outreach Marketing
- Staff Management
- Communications Strategies
- Appointment Scheduling
Timeline
Examiner
Motor Vehicle Division
05.2023 - 11.2023
Administrative Assistant
Family Children Service
09.2022 - 03.2023
Outreach Director
Changing Lanes Outreach
05.2018 - Current
Owner/Operator
Love's Cleaning Service
04.2009 - 02.2019
No Degree - Paralegal
Tulsa Community College
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