Ta-Nia Simpson
Lilburn,Ga
Summary
Secure a position with a client-focused, success driven, company that will enable me to impact their bottom line by delivering excellent customer service through asset recovery.
Overview
11
11
years of professional experience
Work History
Affiliate Asset Solutions
Norcross, Ga
06.2018 - Current
- Demonstrated knowledge of HIPAA Privacy and security regulations by appropriately handling patient information
- Interact with providers and other medical professionals regarding billing and documentation policies, procedures and regulations
- Collected and managed medical bad debt - Collection range ($50-$10,000)
- Case management of predetermined queue, Contact Patients via phone and auto dialer
- Negotiated and scheduled for current and future payments
- Negotiate Settlements to close out file
- Reviewed documents to determine eligibility
- Accepted electronic payments (via check, credit card)
- Heavy Data Entry
- Skip tracing
- Heavy inbound and outbound calls 250+ per day
- Ability to work well individually and in a team environment
- Able to work in a professional, corporate setting
- Ability to identify trends and issues as related to specific clients
- Knowledge of Excel and MS Office.
Walmart
Norcross, Ga
01.2014 - 01.2018
- Detail receive from manifest, ticket, stock and merchandise sales floor to visual standards
- Select and prepare transfer of merchandise for shipment to Retail Stores, Bulk Liquidation and Employee Sale Events
- Verify that all shipments arrive secure and complete, match goods received to description on documents and report any discrepancies to management
- Distribute goods to appropriate apartment
- Work efficiently and accurately with incoming and existing merchandise
- Use pallet jack and forklift to pick, load and unload merchandise
- Assists with training new employees with the receiving process
- Responsible for smooth and efficient operation of receiving
- Responsible for supervising receiving associates including assigning work, training on receiving procedures, and reviewing quality of work
- Maintains designated work area for housekeeping and presentation purpose.
Ameridial / Fusion Bpo Services
- Answering incoming calls/ manually making outbound calls and assisting accounts payable departments with past due invoices
- Applying assertive and persuasive communication skills
- Utilizing outbound dialer campaigns to contact past due accounts
- Understanding payment issues and negotiating payments to cure past due amounts
- Maintaining accurate business records, updating accounts payable contact information and documenting conversation outcomes in database
- Converse with multiple businesses via email and phone
- Utilizing skip tracing practices to identify and locate past due account holders
- Learning to apply knowledge and skills to the business environment
- Completes routine work following established procedures and complying with regulations and policies: escalating issues for assistance.
US Auto Servicing
Duluth, Ga
- Responsible for the servicing and maintenance of accounts that have been charged off, assigned for repossession, discharge from bankruptcy, as well as communicating with customers whose vehicles have been repossessed
- Manage accounts in queue
- Assign vehicle out for repossession and mail letters certified mail
- Generate affidavits of repossession for title purposes
- Manage all impounded vehicles and add any repossession or impound fees to account
- Update account status once vehicle has been repossessed
- Request checks for repossession vendors
- Record all recovery efforts ensuring that accounts are updated and notated accurately
- Responsible for updating the repossession log on a daily basis for vehicle that will be clearing that week.
Education
High School Diploma -
Selma High School
Selma, AL05-2001
Skills
- FDCPA/HIPAA/ACA/CFPB Certified
- Basic computer literacy and healthcare terminology
- Ability to meet or exceed Service Expectations
- Strong researching skills
- Detail-oriented
- Ability to multitask
- Basic Microsoft Excel skills
- Good negotiation skills
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals
- Ability to compute rate, ratio and percent
- Ability to determine the number of individual things in a unit or group
References
Christine Terrell, (678) 823-2799, Erica Lee, (678) 591-1103
Timeline
Affiliate Asset Solutions
06.2018 - Current
Walmart
01.2014 - 01.2018
Ameridial / Fusion Bpo Services
US Auto Servicing
High School Diploma -
Selma High School
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