Summary
Overview
Work History
Education
Skills
Timeline
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Tèa Wiggan

Medford

Summary

Dynamic and results-driven professional with extensive experience as a Correctional Officer at NYC Department of Corrections. Proven expertise in emergency response and conflict resolution, successfully reducing contraband incidents through vigilant monitoring. Adept at fostering safety and security while maintaining strong interpersonal communication, ensuring a supportive environment for all stakeholders.

Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.

Overview

5
5
years of professional experience

Work History

Correctional Officer

NYC Department Of Corrections
10.2023 - 05.2025
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
  • Completed intake paperwork, fingerprints, and searches.
  • Interviewed inmates to obtain information and assess needs.
  • Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
  • Promoted inmate welfare by monitoring and addressing health concerns promptly.
  • Ensured security of facility perimeter by conducting routine patrols.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Prepared reports to document incidents and violations.
  • Documented inmate behavior and activities in logbooks.

Behavioral Health Associate

South Oaks Hospital
09.2022 - 10.2023


  • Maintained confidentiality of sensitive information according to HIPAA regulations and ethical guidelines for mental health professionals.
  • Fostered a supportive atmosphere within the therapeutic setting by actively listening, empathizing, and validating patients'' experiences.
  • Participated in ongoing professional development, staying current with best practices in behavioral health care to enhance service quality.
  • Enhanced patient care by implementing individualized treatment plans and monitoring progress.
  • Assisted in the development of customized care strategies that addressed patients'' unique needs, strengths, and challenges.
  • Coordinated discharge planning in collaboration with case managers, ensuring smooth transitions from facility-based care to community supports.
  • Implemented skill-building exercises within group sessions that promoted self-awareness and improved interpersonal relationships among participants.

Security Supervisor

Global Security Group Inc.
06.2020 - 10.2021
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
  • Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
  • Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
  • Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
  • Screened vendors and contractors before granting access to restricted areas within airport.
  • Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
  • Monitored and approved access control systems for accessibility to authorized personnel.

Unit Counselor

New Life Women's Shelter
12.2019 - 05.2021
  • Maintained confidentiality of all client information in accordance with HIPAA guidelines while providing compassionate care during difficult times.
  • Evaluated program effectiveness regularly, implementing improvements based on feedback from clients, families, and fellow staff members for continuous quality enhancement.
  • Promoted a safe living environment by enforcing rules and regulations while maintaining an empathetic approach towards residents'' struggles.
  • Provided crisis intervention as needed to maintain safety within the unit, addressing both physical and emotional emergencies effectively.
  • Addressed client barriers to treatment success by working closely with medical professionals, ensuring necessary medication management was properly executed.
  • Fostered strong rapport-building abilities by actively listening to clients'' concerns and offering empathetic feedback throughout the counseling process.
  • Led group therapy sessions focusing on topics such as coping skills development, self-esteem building, and anger management techniques.
  • Developed and implemented personalized treatment plans to address various needs including mental health, emotional, and behavioral issues.
  • Reduced conflict within the unit by implementing effective communication strategies and mediating disputes as needed.
  • Listened to clients' concerns and provided encouragement and support.

Education

High School Diploma -

Voyages Prep South Queens
Queens, NY
06.2019

Skills

  • First aid training
  • Emergency response
  • De-escalation techniques
  • Conflict resolution skills
  • Surveillance
  • Facility security
  • CCTV monitoring
  • Crisis intervention training
  • Gang awareness
  • Emergency management
  • Safety and security
  • Written communication
  • Excellent communication
  • Incident reporting
  • Interpersonal communication
  • Interrogation skills
  • Evidence processing

Timeline

Correctional Officer

NYC Department Of Corrections
10.2023 - 05.2025

Behavioral Health Associate

South Oaks Hospital
09.2022 - 10.2023

Security Supervisor

Global Security Group Inc.
06.2020 - 10.2021

Unit Counselor

New Life Women's Shelter
12.2019 - 05.2021

High School Diploma -

Voyages Prep South Queens

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