Taaibah Maani
Mounds View,MN
Summary
Driven by a results-focused approach, I enhanced employee engagement at Solutran - Healthy Benefits Plus by implementing an innovative online portal. Skilled in Benefits Administration and Relationship Building, I excel in creating efficient processes and fostering strong customer relationships, leading to increased loyalty and repeat business. Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced corporate settings.
Overview
11
11
years of professional experience
Work History
Benefits Representative
Solutran - Healthy Benefits Plus
06.2024 - Current
- Implemented an online benefits portal for ease of access and increased employee engagement with their benefit options.
- Performed regular audits of benefits data, ensuring accurate records were maintained at all times.
- Provided support during annual open enrollment periods, effectively managing a high volume of requests and questions from employees.
- Maintained up-to-date knowledge of benefits regulations and compliance requirements, ensuring company adherence to guidelines.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Small Business Owner
Amour Formulations
09.2017 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
Child Caregiver
Horizon Child Development Center
01.2020 - 08.2021
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Taught children to organize toys, wash hands, and share by leading by example.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Collaborated with parents to develop individualized care plans addressing specific needs of their children.
- Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
- Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
Accounting Representative
QuickBooks
02.2020 - 01.2021
- Streamlined accounting processes for increased efficiency by implementing new software solutions.
- Supported the annual budgeting process by accurately forecasting revenues and expenses.
- Collaborated with team members to analyze budget variances and implement appropriate adjustments.
- Conducted thorough research to ensure compliance with local, state, and federal tax regulations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Member Support Representative
EBay Inc
01.2017 - 01.2019
- Optimized member interactions by effectively utilizing CRM systems to record communication details, ensuring seamless transitions between support representatives.
- Handled sensitive member data with professionalism and discretion, adhering to strict security protocols at all times.
- Supported fellow team members during peak periods or absences, contributing significantly towards achieving departmental goals.
- Fostered a positive work environment through effective collaboration and open communication amongst peers.
- Streamlined communication processes, ensuring accurate information was relayed to members in a timely manner.
- Assisted in the implementation of new software tools aimed at enhancing efficiency within the Member Support Representative role.
- Resolved member issues efficiently by utilizing strong problem-solving skills and product knowledge.
- Continuously updated personal knowledge base regarding industry trends and company offerings in order to provide relevant guidance to members.
- Managed a diverse range of member accounts, maintaining accurate records and fostering strong relationships.
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Balanced multiple tasks concurrently while maintaining excellent attention to detail, resulting in high-quality outcomes for both individual assignments and team projects.
- Reduced response time for inquiries through efficient management of email and phone communications.
Playground Supervisor
City of Cleveland
04.2014 - 06.2017
- Administered basic first aid to treat injuries or illnesses.
- Oversaw children on playground to monitor safety and suitability of activities.
- Served as role model for children by exercising appropriate decision-making and boundary-setting skills.
- Cultivated an inclusive atmosphere on the playground by encouraging participation from all students, regardless of differing abilities or interests.
- Acted as a positive role model for students through responsible behavior and adherence to school policies while supervising the playground area.
- Promoted physical activity among students through the organization of engaging games and activities during recess periods.
- Coordinated with other Playground Supervisors to ensure consistent coverage throughout the day, maintaining a safe environment for all children at playtimes.
Education
No Degree - Nursing
Cleveland State University
Cleveland, OHHigh School Diploma -
Westlake Highschool
Westlake, OH05.2016
Skills
- Microsoft Office
- Compliance knowledge
- Employee Relations
- Benefits Administration
- Verbal and written communication
- New employee enrollment
- Written and oral communication
- Relationship Building
- Benefits Explanation
- Documentation And Reporting
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Benefits Representative
Solutran - Healthy Benefits Plus
06.2024 - Current
Accounting Representative
QuickBooks
02.2020 - 01.2021
Child Caregiver
Horizon Child Development Center
01.2020 - 08.2021
Small Business Owner
Amour Formulations
09.2017 - Current
Member Support Representative
EBay Inc
01.2017 - 01.2019
Playground Supervisor
City of Cleveland
04.2014 - 06.2017
No Degree - Nursing
Cleveland State University
High School Diploma -
Westlake Highschool
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