Taaj Jean
Apopka
Summary
Dynamic customer support professional with a proven track record at Universal Orlando Resorts, excelling in complaint handling and quality assurance. Recognized for enhancing customer satisfaction through effective problem resolution and personalized service. Adept at multitasking and fostering strong client relationships, ensuring exceptional service delivery in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Quick Service Associate
Universal Orlando Resorts
07.2021 - Current
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
HR Floater Associate
Rosen Hotels & Resorts
06.2016 - 05.2021
- Developed and maintained strong relationships with clients to ensure high levels of satisfaction.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
Nursing
Seminole State College
Altamonte Springs, FLDiagnostic Medical Sonography
Valencia College
Orlando, FLWekiva High School
Apopka, FL05-2019
Skills
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
- Multitasking and organization
Languages
English
Native or Bilingual
Creole
Native or Bilingual
Timeline
Quick Service Associate
Universal Orlando Resorts
07.2021 - Current
HR Floater Associate
Rosen Hotels & Resorts
06.2016 - 05.2021
Nursing
Seminole State College
Diagnostic Medical Sonography
Valencia College
Wekiva High School
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