TAAMA FRANCOIS
Dacula,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Caregiver
SYNERGY HomeCare
07.2023 - Current
- Assisted patients with self-administered medications.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
Intake Counselor
Home Instead
12.2021 - Current
- Documented patient progress through counseling and interaction.
- Interviewed consumers and families to determine eligibility for services.
- Documented meetings, interventions and contacts with clients to optimize care.
- Identified clinical or case management needs to promote quality of care.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Welcomed large volume of guests and improved overall customer service.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Organized both physical and digital files and updated reports to coordinate project materials.
Home Health Aide
Home Care Matters
07.2023 - 03.2024
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Followed nutritional plans to prepare optimal meals.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Customer Service Representative III/Chat Support Representative
Wayfair
04.2017 - 11.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered questions from customers that came in through the company's online chat feature.
- Volunteered to help with email-based and phone support to customers at times when the department was swamped with calls and messages.
- Managed high-volume of inbound and outbound customer calls.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Elderly Caregiver
Marc Inc of Manchester
01.2017 - 10.2019
- Provided safe mobility support to help patients move around personal and public spaces.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Maintained clean, safe, and well-organized patient environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Sales Associate
Target (Seasonal)
01.2016 - 03.2017
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Trained new team members in cash register operation, stock procedures and customer services.
- Collected payments and provided accurate change.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assessed customer needs to provide assistance and information on product features.
- Answered incoming telephone calls to provide store, products and services information.
- Increased purchase amounts by cross-selling with similar products.
Ride Attendant
Six Flags New England
01.2015 - 03.2017
- Collected ride tickets and tracked number of patrons each day.
- Erected barriers in front of ride to admit correct amount of persons to loading platform.
- Fastened patrons' safety belts and bars to prevent injuries during ride.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
- Operated attraction equipment precisely to concur with operational procedures.
Education
High School Diploma -
BLOOMFIELD HIGH SCHOOL
08.2016
Skills
- Leadership Skills
- Customer Service
- Computer Skills
- Communication Skills
- Leadership and Teamwork
- Adaptability
- Ability to Work in a Team
- Windows
- Account Management
- Data Entry
- Teams/Zoom/Skype
- Inbound/Outbound Calling
- Call Center
- Intake Coordination
- First Call-Resolution
- Sales/Upsell
- Product Knowledge
- Bilingual in Haitian Creole
- Meal Preparation
- Patient Companionship
- ADL Assistance
- HIPAA Compliance
- Special Needs Care
- Compassionate Care
- Respectful and Compassionate
- Medication and Appointment Reminders
- Personal Hygiene Assistance
- Elderly Care
- Flexible schedule and availability
- Compassionate communication
- Relationship Building
Certification
- PCA - Personal Care Aide
Timeline
Caregiver
SYNERGY HomeCare
07.2023 - Current
Home Health Aide
Home Care Matters
07.2023 - 03.2024
Intake Counselor
Home Instead
12.2021 - Current
Customer Service Representative III/Chat Support Representative
Wayfair
04.2017 - 11.2021
Elderly Caregiver
Marc Inc of Manchester
01.2017 - 10.2019
Sales Associate
Target (Seasonal)
01.2016 - 03.2017
Ride Attendant
Six Flags New England
01.2015 - 03.2017
High School Diploma -
BLOOMFIELD HIGH SCHOOL
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