Taba Mccalop

Gardner

03.2014 - Current

Responded to customer requests for products, services, and company information.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Documented and detailed calls and complaints using Gardner's guidelines and procedures.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Placed outbound customer service or customer satisfaction calls to follow up on issues.
Addressed customer account discrepancies and concerns.
Sought ways to improve processes and services we need to provide by listening to feed back from my supervisors.
Responded proactively and positively to rapid change of our new computer program.
Delivered prompt service to prioritize customer needs through email and calls.
Educated customers about billing, payment processing and support policies and procedures.
Managed timely and effective replacement of damaged or missing parts.
Followed up with customers about resolved issues to maintain high standards of customer service to reassure our brand and quality we provide .
Promptly responded to inquiries and requests from prospective customers by filling out proper paper work for them to become dealers.
Investigated and resolved customer inquiries and complaints quickly.