Taban Jaff
Tysons Corner,VA
Summary
Dynamic professional with a proven track record in customer service and technical expertise, particularly in configuring and troubleshooting macOS and iOS systems. At Apple, achieved a 95% customer satisfaction rate by delivering comprehensive solutions and personalized tech education. Skilled in fostering relationships and adept at problem-solving, demonstrating exceptional communication and technical skills.
Overview
9
9
years of professional experience
Work History
Teacher (Long Term Substitute)
Fairfax County Public Schools
Falls Church, VA
04.2021 - Current
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Graded and evaluated student assignments, papers and course work.
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
- Attended and facilitated IEP meetings for students and families.
Patient Care Coordinator
Inova - Go Health
Falls Church, VA
09.2023 - 04.2024
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Provided support and guidance to patients and families to navigate healthcare systems.
Customer Care Specialist
Apple
08.2017 - 11.2019
- Demonstrated extensive knowledge in products and services offered by Apple to provide consumer with complete solution which boosted overall store customer service goals and 95% satisfaction.
- Acted as member of setup team to develop customer relationships with Apple culture.
- Installed software such as Iworks, Office for Mac, Adobe Photoshop, HP Wireless Printer drivers, and more on Apple Technologies as a member of the setup team.
- Trained customers of various backgrounds and levels on how to use their personal/business Apple technology, which consist of all Apple products.
- Took on the role to enforce organization amongst the team and to ensure that customers were assisted accordingly By setting up team meetings and creating review sheets for colleagues.
Private Nanny
Sittercity
02.2016 - 03.2021
- Assisted children with homework assignments and special projects across different subjects to promote academic success.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Coordinated different types of activities to enhance physical and intellectual development.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Studied and performed research on food allergies to provide higher level of care and oversight for individuals with such conditions.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Education
Associate of Arts - Criminology Law And Society
Northern Virginia Community College
Annandale, VA05.2018
Skills
- Customer Service
- Configuring MAC OS and IOS
- Troubleshooting MAC OS and IOS
- Repairing MAC OS and IOS systems
- Apple Care support
- Assessment and Evaluation
- Curriculum Development
- Mentoring and Counseling
Timeline
Patient Care Coordinator
Inova - Go Health
09.2023 - 04.2024
Teacher (Long Term Substitute)
Fairfax County Public Schools
04.2021 - Current
Customer Care Specialist
Apple
08.2017 - 11.2019
Private Nanny
Sittercity
02.2016 - 03.2021
Associate of Arts - Criminology Law And Society
Northern Virginia Community College