Tabari Kaskazi
Brooklyn,NY
Summary
Polite and professional individual successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Paralegal
ACS Services
11.2022 - Current
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
- Prepared legal briefs, motions, and pleadings.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Revised and finalized letters, briefs, and memos.
Dispatcher/Customer Service Representative
Legends Limousine
09.2019 - 03.2020
- Communicated with drivers and personnel to coordinate timely pick ups and drop offs
- Directed dispatching, routing, and tracking of a fleet of over 30 vehicles.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Dispatcher/Customer Service Representative
Maggies Paratransit
02.2019 - 07.2019
- Identified possible delays and provide real-time updates to customers.
- Utilized customer feedback to improve customer service.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
Dispatcher/Customer Service Representative
Go Airlink
10.2016 - 01.2018
- Managed customer accounts and invoicing.
- Tracked and monitored vehicle performance and maintenance.
- Communicated with customers to provide delivery updates and resolution.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Scheduled and organized delivery routes.
Toxicology Analyst
Brooklyn TASC
10.2014 - 06.2015
- Collected and stored specimens and samples to prevent contamination.
- Set up and calibrated laboratory instruments and equipment to prepare for testing purposes.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Emergency Operator
Tunstall Americas
10.2012 - 10.2013
- Maintain clients records and documents for all services provided in a timely manner
- Participated in orientation, monthly staff meetings, and training
- Operate a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired
- Translate information to the appropriate codes
- Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes
- Perform emergency medical dispatch and crisis intervention services
- Ask vital questions and provide pre-arrival instructions for emergency medical calls
- Monitor and operate a radio console and computer equipment
- Receive and respond to a variety of emergency and non-emergency services and complaints
- Ask questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies
- Dispatch and coordinate the responses of public safety agencies
- Identify appropriate number and type of equipment or apparatus to dispatch
- Monitor and respond to a variety of technical systems and alarms
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
Undergraduate Research Assistant
John Jay College Of Criminal Justice, CUNY
10.2005 - 12.2008
- Assessed student academic and social needs and implement appropriate awards to address identified needs
- Provided a positive mentoring relationship with children and work closely with children and their families to address any identified academic and social needs
- Provided opportunities for students to experience positive educational and social activities and access to community resources and city wide
- One-on-one or small group instruction as outlined by Supervisor
- Collecting data and documents for research purposes
- Recorded data and maintained source documentation following good documentation practices.
Education
Bachelor's Degree in Criminal Justice - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NYHigh School Diploma -
Sheepshead Bay High School
Skills
- Customer Relations
- Dispatch Coordination
- Customer Relationship Management
- Data Entry
- Database Management
- Conflict Resolution
- Microsoft Excel
- Microsoft Outlook
- Problem-Solving Abilities
References
Available upon request
Certification
- Human Services, Institute of Career & Development - June 2015
Timeline
Paralegal
ACS Services
11.2022 - Current
Dispatcher/Customer Service Representative
Legends Limousine
09.2019 - 03.2020
Dispatcher/Customer Service Representative
Maggies Paratransit
02.2019 - 07.2019
Dispatcher/Customer Service Representative
Go Airlink
10.2016 - 01.2018
Toxicology Analyst
Brooklyn TASC
10.2014 - 06.2015
Emergency Operator
Tunstall Americas
10.2012 - 10.2013
Undergraduate Research Assistant
John Jay College Of Criminal Justice, CUNY
10.2005 - 12.2008
Bachelor's Degree in Criminal Justice - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
High School Diploma -
Sheepshead Bay High School
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