Tabassum Anowar
Brighton,MA
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Legal Sea Foods - McLean
09.2022 - 01.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
Gordon Ramsay
03.2022 - 08.2022
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server Shift Leader
Earls Kitchen + Bar
09.2021 - 03.2022
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Crew Member
Trader Joe's
03.2020 - 05.2021
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Sales Associate
Macys Department Store
10.2017 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
Take-Out Server
Applebee's Grill + Bar
05.2018 - 07.2019
- Kept register accurate through correct billing, payment processing and cash management practices.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Education
Bachelor of Arts - Prelaw Studies
Suffolk University
Boston, MA05.2024
Skills
- High-Volume Dining
- Guest Relations Management
- Cash Register Operations
- Event Preparation
- Hospitality Environments
- Guest Relations
- Suggestive Selling
Certification
Vocational Degree in Protective Services
Languages
Bengali
Native or Bilingual
English
Native or Bilingual
Hindi
Professional Working
Arabic
Limited Working
Timeline
Server
Legal Sea Foods - McLean
09.2022 - 01.2023
Server
Gordon Ramsay
03.2022 - 08.2022
Server Shift Leader
Earls Kitchen + Bar
09.2021 - 03.2022
Crew Member
Trader Joe's
03.2020 - 05.2021
Take-Out Server
Applebee's Grill + Bar
05.2018 - 07.2019
Sales Associate
Macys Department Store
10.2017 - 12.2019
Bachelor of Arts - Prelaw Studies
Suffolk University
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