Tabassum Anowar
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Trend Beauty Manager
Macy's
04.2023 - Current
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Server
Legal Sea Foods - McLean
09.2022 - 01.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server Shift Leader
Gordon Ramsay
03.2022 - 08.2022
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server/Shift Leader
Earls Kitchen + Bar
09.2021 - 03.2022
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Crew Member
Trader Joe's
03.2020 - 05.2021
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Security Officer
Securitas Security Services USA
06.2019 - 12.2019
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled and monitored premises by foot.
- Reported suspicious activities and persons to law enforcement.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Sales Associate
Macy's Department Store
10.2017 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
Barista
Starbucks
04.2019 - 08.2019
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Followed exact recipes for mixing and preparing beverage and food items.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Take-Out Server
Applebee's Grill + Bar
05.2018 - 07.2019
- Kept register accurate through correct billing, payment processing and cash management practices.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Education
Bachelor of Arts - Prelaw Studies
Suffolk University
Boston, MA05.2024
Vocational Degree - Security And Protective Services
Quincy College
Quincy, MA05.2019
Skills
- Guest Relations Management
- Event Preparation
- Speaking
- MICROS Systems HSI Profits Series
- Sales Expertise
- Suggestive Selling
- Hospitality Service Expertise
- Loss Prevention Goals Monitoring
Certification
Vocational Degree in Protective Services
Timeline
Trend Beauty Manager
Macy's
04.2023 - Current
Server
Legal Sea Foods - McLean
09.2022 - 01.2023
Server Shift Leader
Gordon Ramsay
03.2022 - 08.2022
Server/Shift Leader
Earls Kitchen + Bar
09.2021 - 03.2022
Crew Member
Trader Joe's
03.2020 - 05.2021
Security Officer
Securitas Security Services USA
06.2019 - 12.2019
Barista
Starbucks
04.2019 - 08.2019
Take-Out Server
Applebee's Grill + Bar
05.2018 - 07.2019
Sales Associate
Macy's Department Store
10.2017 - 12.2019
Bachelor of Arts - Prelaw Studies
Suffolk University
Vocational Degree - Security And Protective Services
Quincy College