Tabassum Khalifa
Billerica,MA
Summary
I am a hard working Operator, Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Service Associate
Eastern Bank
Woburn, MA
10.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Processed customer transactions in an efficient and accurate manner.
- Handled cash, credit card, and check payments for goods and services. Resolved customer complaints in a professional manner.
- Demonstrated product knowledge to customers by providing detailed information about products and services offered.
- Performed verification of customer's employment status, income level, debt-to-income ratio, and other factors to ensure compliance with regulatory standards.
- Engaged with clients about their loan requirements and financial backgrounds, guiding them through the loan application and closing procedures.
- Enhanced operational efficiency and workflow by proficiently utilizing software tools including IBS Insight, Sales Management. CRIF, and Blend for streamlined loan processing.
Manufacturing Assistant
LeMaitre Vascular
Burlington, MA
02.2022 - 10.2023
- Operated machines and performed production tasks to manufacture company products.
- Communicated with co-workers to improve unit production.
- Delivered manufacturing requirements and attained production schedule to properly plan, forecast and meet demand.
Front Desk
Bedford plaza hotel
Bedford, MA
04.2020 - 10.2022
- Managed guest check-in and check-out procedures, reservations and payments.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Answered to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
- Managed customer complaints and rectified issues to complete satisfaction.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Customer Service Associate
Market Basket
Burlington, MA
12.2016 - 02.2022
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Bachelor of Science - Business Management
University of Massachusetts - Boston
05.2025
Associate of Science - Business Administration And Management
Middlesex Community College
08.2022
High School Diploma -
Burlington High School
Burlington06.2019
Skills
- Solid skills in planning and organization with ability to plan and manage multiple projects with strong attention to detail
- Competent in Microsoft office (word, Excel, Outlook, etc)
- Cash management
- Improvement plan knowledge
- Experience in leadership
- Problem resolution
- Positive Attitude
- Consumer Products and Solutions
- Fluent in Gujarati, Hindi, Urdu, and English
- Relationship Building
Timeline
Service Associate
Eastern Bank
10.2023 - Current
Manufacturing Assistant
LeMaitre Vascular
02.2022 - 10.2023
Front Desk
Bedford plaza hotel
04.2020 - 10.2022
Customer Service Associate
Market Basket
12.2016 - 02.2022
Bachelor of Science - Business Management
University of Massachusetts - Boston
Associate of Science - Business Administration And Management
Middlesex Community College
High School Diploma -
Burlington High School
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