Sikder Tabrez
Deer Park
Summary
Versatile and accomplished professional with strong leadership experience spanning healthcare, direct support, and international operations management. Expert in team supervision, client-centered care, workflow optimization, vendor cost negotiation, and compliance management. Skilled at driving quality service, implementing individualized care plans, and managing high-volume operations. Trilingual in English, Bengali, and Hindi.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
Prohealth Home Care Inc Elmhurst Branch
Elmhurst, NY
03.2024 - 05.2026
- Provided person-centered care and assistance with activities of daily living (ADLs) for individuals with intellectual and developmental disabilities.
- Implemented Individualized Service Plans (ISPs) while promoting independence, dignity, and community participation.
- Documented client progress, behaviors, and daily activities accurately to ensure continuity of care.
- Collaborated with nurses, therapists, supervisors, and families to support clients' health and well-being.
- Maintained a safe, clean, and supportive environment while following agency policies and safety standards.
Support Specialist Supervisor
Auri Nutra
Farmingdale, NY
09.2022 - 04.2024
- Supervised and trained support specialists to deliver high-quality customer and patient service.
- Coordinated daily operations, staff scheduling, and workflow to improve efficiency.
- Assisted patients and healthcare providers with product inquiries while ensuring HIPAA compliance.
- Resolved customer concerns and collaborated with cross-functional teams to improve service quality.
- Maintained accurate documentation and operational reports.
Production Coordinator
H.I.S International Group, LLC
Manhattan, NY
09.2019 - 04.2021
- Managed vendor capacity and production schedules for a $15M retail and private label division
Admin - Production, Printing Dept.
Broadridge Financial Solutions (EDGE 1 PRINT)
51 Mercedes Way Edgewood NY 11717
07.2018 - 03.2021
- Coordinated production schedules and processed work orders in a fast-paced printing environment.
- Maintained production records and inventory using Microsoft Excel and internal systems.
- Performed quality checks to ensure accuracy and compliance with client specifications.
- Collaborated with production and shipping teams to meet deadlines.
- Supported daily administrative operations and maintained confidential company records.
Education
MBA - Business Administration And Management
National Univeristy
Dhaka, Bangladesh09-1998
BBA - Business Administration And Management
National Univeristy
Dhaka, Bangladesh09-1993
Bachelor of Arts -
Adamjee Cantonment College
Dhaka, Bangladesh04-1989
Skills
- Languages: Trilingual (English, Bengali, Urdu, Hindi and Learning Spanish)
- Healthcare & Direct Care: Client-Centered Care, Behavior Intervention, Crisis Management, Care Coordination, ISPs & Documentation
- Operations & Leadership: Team Leadership & Coaching, Workflow Optimization, Staff Scheduling, Vendor Cost Negotiation, Inventory Control
- Compliance & Systems: HIPAA Regulations, Quality Assurance, MS Office, Data Analytics (Power BI, SQL, Excel)
Timeline
Direct Support Professional
Prohealth Home Care Inc Elmhurst Branch
03.2024 - 05.2026
Support Specialist Supervisor
Auri Nutra
09.2022 - 04.2024
Production Coordinator
H.I.S International Group, LLC
09.2019 - 04.2021
Admin - Production, Printing Dept.
Broadridge Financial Solutions (EDGE 1 PRINT)
07.2018 - 03.2021
BBA - Business Administration And Management
National Univeristy
MBA - Business Administration And Management
National Univeristy
Bachelor of Arts -
Adamjee Cantonment College