T C
San Francisco,CA
Summary
Attentive Family Advocate with determination to assist families requiring support and community resources. Empathetic professional with more than 8 years of advocating for people by scheduling appointments, promoting activities that build self-reliance and setting attainable goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Family Advocate
Wu Yee Children's Services
09.2022 - Current
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
- Collaborated with families to assist in growth, development and education to increase potential.
- Identified available community resources and programs for families of disabled children.
- Assisted families in navigating social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Facilitated family meetings to ensure communication and collaboration between family members.
Resource and Referral Specialist
Wu Yee Children's Services
08.2021 - 09.2022
- Provide direct service to families on and off site, through face to face appointments, phone calls and
emails for child care resource and referrals - Coordinate, develop and conduct bilingual trainings and workshops for parents and family child care
providers - Maintain regular and ongoing communication with Manager regarding status of current projects and
development of new projects - Advocate internally, locally and on the statewide level when appropriate, for families and providers
- Coordinate and conduct community outreach events, and build relationships with community agencies
and corporations to support parents and providers citywide - Maintain and update provider referral files and provider records in the referral database
- Attend and coordinate offsite services including office hours at the Human Services Agency and other
community partner sites - Provide technical assistance to Family Child Care Providers, including but not limited to, information
regarding licensing requirements and issues, business development, marketing, community and child
care resources
Case Manager and Employment Specialist
Arriba Juntos
05.2019 - 03.2020
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Participated in community events to promote services and engage with public.
- Provided equitable client-centered case management.
- Drafted service plans; reviewed case progress; and helped clients achieve autonomy by matching
them to specific jobs. - Documenting every case in the database system and meeting with HSA weekly to discuss the programs and subsidies for every client enrolled in the CNA program.
CalWORKS Navigation Specialist
San Francisco Human Agency Services
04.2018 - 05.2019
- Assisted clients through the navigation process to CalWORKS.
- Provided referrals.
- Translated into Spanish for Eligibility and Social Work Specialists.
- Referred clients to Welfare to Work and Family & Children Services.
- Help Social Workers to prepare meeting rooms and receive parents and children.
- Help clients to report child neglecting situations throughout the hotline for CPS.
- Inform and assist parents in getting connected with the Social Worker taking their case.
Bilingual Administrative Assistant
Family Works Community Counseling
02.2014 - 07.2017
- Calendar; translated documentation into Spanish/English; and
provided translation for immigrant families applying for Asylum, U Visa, WAVA.
Help and inform clients about their different options for immigration purposes and connect them with ICWC, Catholic Charities, etc. - Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data.
Education
Bachelor of Visual Communication And Design - Communications
UNAM (Universidad Nacional Autonoma De Mexico)
Mexico CityMinor in Editorial And Print Media Design - Communications
UNAM (Universidad Nacional Autonoma De Mexico)
Mexico CitySkills
- Customer Satisfaction
- Child Abuse and Neglect Identification
- Eligibility Assessments
- Effective Prioritization Skills
- Client Screening
- Case History Compilation
- Community Events
- Child Development
- Parental Training
- Case Management
- Development Activities Client Advocacy
- Appointment Scheduling
- Team Meetings
- Family Needs Assessments
- Effective Communication
- Community Integration
- Public Relations
- Large Caseloads
- Dedicated Support
- Permanent Placement
- Transportation Arrangements
- Prepare Reports
- Compassionate Care
- Counsel Parents
- Community Outreach Programs
- Client Education
Languages
Spanish
Native or Bilingual
Timeline
Family Advocate
Wu Yee Children's Services
09.2022 - Current
Resource and Referral Specialist
Wu Yee Children's Services
08.2021 - 09.2022
Case Manager and Employment Specialist
Arriba Juntos
05.2019 - 03.2020
CalWORKS Navigation Specialist
San Francisco Human Agency Services
04.2018 - 05.2019
Bilingual Administrative Assistant
Family Works Community Counseling
02.2014 - 07.2017
Bachelor of Visual Communication And Design - Communications
UNAM (Universidad Nacional Autonoma De Mexico)
Minor in Editorial And Print Media Design - Communications
UNAM (Universidad Nacional Autonoma De Mexico)
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