Tabata Faccini

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Developed strong communication and organizational skills through working on group projects.
• Organized and detail-oriented with a strong work ethic.
• Excellent communication skills, both verbal and written.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Provided professional services and support in a dynamic work environment.
• Applied effective time management techniques to meet tight deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Responsible for managing leads from the company's website, identifying potential clients and stimulating interest in the business model. Presenting the business model in detail, including opening processes and internal procedures, demonstrating the company as an excellent investment opportunity. I coordinated the drafting of contracts and dealt with all the bureaucracy until it was forwarded to the responsible sector.

In addition, I monitored the development of the units after opening, taking care of after-sales and promoting continuous expansion. I ensured customer satisfaction and maintained a close relationship to foster new business opportunities.

• Promoting and qualifying leads generated by the company's website
• Presenting the business model and internal processes to potential clients.
• Drawing up and managing contracts and other bureaucratic documentation.
• Follow-up and after-sales support for newly-opened units.
  Promoting and encouraging the expansion of existing units.

• Analysis and optimization of clinical processes, from patient intake to completion of treatment.
• Real-time supervision and guidance for the unit's secretaries.
  Identifying and correcting non-compliant processes through training and guidance.
• Daily collaboration with franchisees to ensure positive unit profitability
• Analysis of data submitted by dental professionals to improve clinic management.
• Managing accounts payable and other administrative processes.
• Supported human resources initiatives by assisting with recruitment, onboarding, and employee evaluations.
• Maintained office supplies inventory by checking stock and ordering new supplies.