Tabatha Allen

• Enhanced executive's productivity by managing schedules, organizing meetings, and overseeing correspondence.
• Streamlined communication for better efficiency between executive and team members by acting as a liaison.
• Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
• Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
• Improved time management of the executive through effective prioritization and organization of tasks.
• Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
• Collaborated with other support staff in coordinating joint projects or covering workload during absences.
• Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Participated in team meetings and staff training sessions.

• Improved client satisfaction by providing personalized care and attention to their specific needs.
• Assisted clients with daily living activities for increased comfort and quality of life.
• Developed strong relationships with clients and families, resulting in trust and effective communication.
• Implemented individualized care plans, ensuring each client received the appropriate level of support.
• Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
• Supported clients'' mental wellness through compassionate listening, empathetic responses, and encouragement during difficult times.
• Documented observations on client behavior patterns regularly to track progress over time or identify potential areas requiring intervention.
• Handled incoming mail, bills and invoices and completed appropriate actions.

Same as above (A First Name Basis/Americare)

• Entrusted to handle confidential and sensitive situations in professional matter.
• Maintained strong connections within caregiver community to gain continuous knowledge.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

• Enhanced customer satisfaction by addressing and resolving multiple cases handling complaints promptly and professionally, from start to satisfaction.
• Streamlined complaint handling processes for increased efficiency and reduced response times.
• Collaborated with cross-functional teams to address root causes of recurring complaints, leading to improved product quality and service delivery.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Enhanced company reputation for excellent service through diligent monitoring of customer interactions and swift resolution of issues.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.