Summary
Overview
Work History
Education
Skills
Educationtrainingknowledge
Professional Statement
References
Certification
Timeline
SeniorSoftwareEngineer

TABATHA BAKER

NEW MARKET,VA

Summary

Engaging manager and talented leader with ten plus years of supervisory/management/operations experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Founder and Owner/Management/Operations/Dispatch

Baker Trucking LLC
07.2018 - Current
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
  • Defined company roles and responsibilities to establish and enhance processes.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Utilized performance- and merit-based evaluation system to assess staff performance and bonuses.
  • Managed financial, operational and human resources to optimize business performance.
  • Monitored key business risks and established risk management procedures.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Trained and motivated employees to perform daily work functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Managed day-to-day business operations.
  • Established foundational processes for business operations.
  • Managed large budgets, collaborating with other departments to eliminate redundancies.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Used knowledge of industry trends to create value-added solutions resulting in significant increase in revenues.
  • Trained and developed team members who value each other, others experience and skills.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Implemented fairness and compassion to all employees which results in employee loyalty and reduced turnover.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised creation of exciting merchandise displays to catch attention of potential recruits.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths./weaknesses along with scheduling conflicts.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Maintained recruiting, hiring and training of all employees.
  • Maintained all aspects of ownership and operational management.

Freight Dispatcher

Falcon Transportation
02.2022 - 12.2023
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
  • Coordinated dispatching of drivers to accomplish all delivery requirements.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Reviewed paperwork and contracts prior to dispatching to support accuracy and clarify understanding of details.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Created delivery routes and optimized plans for traffic, road conditions, and other factors.
  • Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
  • Oversaw and enforced compliance with all safety regulations and DOT regulations.
  • Coordinated closely with other departments to facilitate smooth delivery operations.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Analyzed customer delivery needs and developed tailored delivery solutions.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Tracked and monitored vehicle performance and maintenance.
  • Scheduled and organized delivery routes.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Utilized customer feedback to improve customer service.
  • Communicated with customers to provide delivery updates and resolution.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.

DEPUTY SHERIFF

Shenandoah County Sheriff's Office
02.2014 - 08.2018
  • Maintained structure and security during court proceedings.
  • Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Observed jail and inmate activity to maintain order and safety of inmates.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Interviewed criminal targets and witnesses to uncover facts for verification and authentication.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Gathered information and evidence to assist in solving crimes.
  • Provided public safety assistance at community events to maintain safe and secure environments.
  • Implemented community policing initiatives to strengthen relationships with local citizens.
  • Served court documents and completed civil process duties.
  • Identified suspicious activity and conducted interviews with witnesses to build cases.
  • Drafted reports detailing incidents and calls.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Conducted searches of individuals, vehicles and premises.
  • Monitored traffic violations, issuing citations as necessary.
  • Handled citation and traffic violation paperwork.
  • Trained with other officers in firearms and self-defense tactics.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
  • Provided testimony in court proceedings.
  • Checked vehicle equipment for proper functioning prior to use.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.

DEVELOPMENT/GRANTS COORDINATOR

Shenandoah Valley Battlefields Foundation
09.2013 - 06.2016
  • Entered data, generated reports, and produced tracking documents.
  • Gathered and organized materials to support operations.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Maintained membership database, ensuring that all information was current and accurate.
  • Increased customer acquisitions through effective social media management, grassroots marketing, and new member orientation.
  • Prepared marketing materials that would be sent out to members, which detailed new events, promotions, and activities that were coming up.
  • Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
  • Developed and updated databases to handle customer data.
  • Managed timely and effective replacement of damaged or missing products.
  • Delivered prompt service to prioritize customer needs.

INDEPENDENT INSURANCE AGENT

Symmetry Financial Group
05.2010 - 09.2013

ADMINISTRATIVE ASSISTANT

Shenandoah Valley Construction
07.2003 - 03.2011

Education

Basic Law Enforcement -

Central Shenandoah Criminal Justice Academy
Weyers Cave, VA
04.2016

Associates - Agricultural Technology Management

Virginia Tech
Blacksburg
05.1999

High School Diploma -

Stonewall Jackson High School
Quicksburg, VA
06.1995

Skills

  • Strategic Planning
  • Marketing and Consulting
  • Legal Compliance
  • Team Leadership
  • Project Management
  • Customer Acquisition
  • Contract Management
  • Operations Management and Business Administration
  • Organizational Structuring
  • Staff Management
  • Financial Management
  • Recruitment and hiring

Educationtrainingknowledge

  • DCJS BASIC LAW CERTIFICATION (HONORS)
  • SPIKE STRIP DEPLOYMENT
  • VCIN CERTIFIED: A OPERATOR
  • RADAR/LIDAR
  • OFFICER SUICIDE AWARENESS
  • HAZ MAT OPERATIONS
  • BOMB THREAT RESPONSE AND ASSESSMENT
  • ICS 700/100
  • ACTIVE SHOOTER INTERIOR RESPONSE
  • AUTISM AWARENESS
  • GRANT PROPOSAL WRITING
  • ADVANCED GRANT PROPOSAL WRITING
  • FREIGHT 101
  • LOGISTICS MANAGEMENT
  • TRUCKING MANAGEMENT SOFTWARE
  • MEMBERSHIP MANAGEMENT
  • HOSPITALITY AND EVENT MANAGEMENT
  • GUEST SERVICES
  • EVENT PLANNING AND FUNDRAISING
  • COMMUNITY DEVELOPMENT
  • ALL ASPECTS OF EMPLOYEE MANAGEMENT
  • INTERNAL ACCOUNTING
  • CONTRACTUAL OBLIGATIONS
  • CUSTOMER CARE AND SERVICE
  • GENERALIZED OFFICE SKILLS AND MANAGEMENT
  • TIME MANAGEMENT

Professional Statement

TENACITY TO SUCCEED HIGHLY MOTIVATED BUSINESS PROFESSIONAL WITH EXEMPLARY WORK ETHIC EXCELLENT RELATIONAL AND COMMUNICATION SKILLS STRONG ATTENTION TO DETAIL WILL TO SUCCEED KNACK FOR CONTINUED EDUCATION AND TRAINING

References

REFERENCES AVAILABLE UPON REQUEST

Certification

DCJS Basic Law Certification (Honors)

Spike Strip Deployment

VCIN Certified: A Operator

Radar/Lidar

Officer Suicide Awareness

Haz Mat Operations

Bomb Threat Response and Assessment ICS 700/100

Active Shooter Interior Response

Autism Awareness

Grant Proposal Writing and Advanced Grant Proposal Writing

Freight 101 Logistics Management

Business Operations

Trucking Management Software

Hospitality and Event Management Guest services

Event Planning and Fundraising

Community Development

All aspects of employee management

Internal accounting

Contractual Obligations

Customer Care and Service

Generalized Office Skills and Management


Timeline

Freight Dispatcher

Falcon Transportation
02.2022 - 12.2023

Founder and Owner/Management/Operations/Dispatch

Baker Trucking LLC
07.2018 - Current

DEPUTY SHERIFF

Shenandoah County Sheriff's Office
02.2014 - 08.2018

DEVELOPMENT/GRANTS COORDINATOR

Shenandoah Valley Battlefields Foundation
09.2013 - 06.2016

INDEPENDENT INSURANCE AGENT

Symmetry Financial Group
05.2010 - 09.2013

ADMINISTRATIVE ASSISTANT

Shenandoah Valley Construction
07.2003 - 03.2011

Basic Law Enforcement -

Central Shenandoah Criminal Justice Academy

Associates - Agricultural Technology Management

Virginia Tech

High School Diploma -

Stonewall Jackson High School

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TABATHA BAKER