Tabatha Bernal
Las Vegas,NV
Summary
Experienced with account management, negotiation, and conflict resolution in collections. Utilizes targeted communication strategies to enhance debtor engagement and recovery. Track record of reducing delinquency rates and improving overall collections efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Collections Specialist
Sunbit
11.2022 - Current
- Negotiated payment arrangements with customers to resolve outstanding debts and prevent further escalation
- Developed strong relationships with clients by providing excellent customer service during the collections process
- Implemented effective strategies to reduce delinquency rates and improve overall collection performance
Customer Experience Representative
Touchpoint
09.2018 - 10.2022
- Customer support, reviewing tags in Zendesk, Reporting ticket drivers for tier 1 and tier 2 agents.
- Chat support working with a Brokerage app.
- Conducted thorough investigations of suspicious financial activities to identify potential money laundering and fraud cases
- Developed and implemented effective strategies for monitoring high-risk accounts, ensuring compliance with anti-money laundering (AML) regulations
Shift Lead
Chambers Liquors
04.2016 - 09.2018
- Closing store, counting registers updating to daily financial reports.
- Customer service, stocking products, cleaning.
Customer Service Manager
Regal CBO
03.2018 - 07.2018
- Customer support via phone and chat for mass client list as well as new incoming clients, placing customer orders via client system
- Finalizing the process by handling shipping orders via UPS.
Collection Specialist
IQMS
04.2015 - 08.2017
- Inbound/outbound calls providing excellent customer service while taking patient payments, on current and outstanding accounts.
- Handling reporting of insured patients to ensure timely filing.
- Remote deposits, deposit record keeping and reports, updating any customer concerns(comps) to financial reports.
Education
High school or equivalent -
Aurora Central High School
Aurora, CO05.2007
Skills
- Microsoft Office
- Microsoft Outlook
- Zendesk support expertise
- Software troubleshooting (2 years)
- Administrative experience (2 years)
- Shipping & receiving (1 year)
- Real-time chat support
- Medical billing
- Microsoft Excel
- Communication skills
- Organizational skills
- Punctual
- Office Experience
- Microsoft Powerpoint
- Sales support (2 years)
- Time Management
- Account Management
- Technical Support
- Problem solving
- Troubleshooting
Certification
Driver's License
Additional Information
- SKILLS
- Chat/email, Zendesk, Microsoft, training agents, identifying customer/agent needs to improve the overall experience, supreme customer service & communications top tier floor support, creative problem solving, ability to work under pressure/deadlines, solid work ethic, reliable, punctual, flexibility in schedule with short notice.
Timeline
Collections Specialist
Sunbit
11.2022 - Current
Customer Experience Representative
Touchpoint
09.2018 - 10.2022
Customer Service Manager
Regal CBO
03.2018 - 07.2018
Shift Lead
Chambers Liquors
04.2016 - 09.2018
Collection Specialist
IQMS
04.2015 - 08.2017
High school or equivalent -
Aurora Central High School
Similar Profiles
KHYMIRA DOSSKHYMIRA DOSS
Partner Support Representative at SUNBITPartner Support Representative at SUNBIT
Tyler SchraderTyler Schrader
Salesforce Administrator at SunbitSalesforce Administrator at Sunbit
KHYMIRA DOSSKHYMIRA DOSS
Partner Support Representative at SUNBITPartner Support Representative at SUNBIT
Alexis KeenanAlexis Keenan
Assistant Store Manager- Client Experience at SephoraAssistant Store Manager- Client Experience at Sephora
Jamey GisendanerJamey Gisendaner
Senior Resolution Manager at BarclaysSenior Resolution Manager at Barclays