Tabatha Blackburn
Brenton,WV
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at McDonalds. Excelled in staff development and handling customer complaints, driving significant improvements in operational efficiency. Skilled in cash handling and equipment troubleshooting, adept at fostering a culture of excellence and accountability. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Shift Manager
McDonalds
10.2023 - Current
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Tracked receipts, employee hours, and inventory movements.
- Trained and mentored new employees to maximize team performance.
Assistant Manager
Family Dollar
02.2022 - 10.2023
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Fulfillment Associate
Lowes Home Improvment
03.2022 - 10.2022
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
Education
GED -
Cornerstone Christian Correspondence School
03.2024
Skills
- Team Development
- Staff Development
- Schedule oversight
- Equipment Troubleshooting
- Cash Handling
- Delegating Work
- Handling Customer Complaints
Timeline
Shift Manager
McDonalds
10.2023 - Current
Fulfillment Associate
Lowes Home Improvment
03.2022 - 10.2022
Assistant Manager
Family Dollar
02.2022 - 10.2023
GED -
Cornerstone Christian Correspondence School
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