Summary
Overview
Work History
Education
Skills
Timeline
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Tabatha Boyd

Oxford,NC

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Successful in taking unstructured or complex new projects and guiding them from start to finish. Responsible, punctual and productive professional when working with little to no supervision. Consistently commended for being a self-starter; having high ambition, and self-motivation.

Overview

10
10
years of professional experience

Work History

Administrative Assistant/IT Point of Contact

The Masonic Home For Children
01.2021 - Current
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Contributed to cost reduction efforts by identifying opportunities for process improvements
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Streamlined IT support processes, resulting in increased productivity within the department.
  • Developed and documented standard operating procedures for consistent IT service delivery across the organization.
  • Increased cybersecurity measures by conducting regular vulnerability assessments, trainings, and applying critical patches as needed.
  • Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Supported the roll-out of company-wide digital transformation initiatives through effective change management strategies.
  • Acted as a liaison between end users and external vendors, fostering productive relationships that led to improved service levels from third-party providers.
  • Provided remote and onsite technical support, resolving issues quickly

Altec Liaison

School Of Graphic Arts (Masonic Home For Children)
06.2019 - 01.2021
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
  • Processed and completed purchase orders and blanket release statements by needed deadlines
  • Communicated with contractors and buyers to fulfill orders in short periods of time.
  • Communicated with management about potential inventory risks to fulfill orders on time.
  • Maintain and updated records, files, and servers as needed
  • Price and utilize printer/copier systems to print manuals/binders to fulfill customer orders by deadlines

Customer Support Specialist

Aetna
01.2016 - 08.2016
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Streamlined support processes for increased efficiency and reduced response times.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Assisted members with understanding their current benefits along with assisting them in changing or editing their benefits to better fit their needs
  • Provided timely assistance to customers via inbound phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.

Customer Service Manager/Hardlines Coordinator

Variety Wholesalers (Roses Discount Store)
03.2014 - 01.2016
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Assisted customers with their purchasing needs
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Contributed to loss prevention efforts by monitoring store activity closely during shifts.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Complete and maintain paperwork for vendor deliveries
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Front Line Cashier

Cookout Restaurant
12.2013 - 06.2014
  • Kept dining and restrooms clean and organized
  • Verbally took orders from customers and input them into the Point of Sale system to be sent to kitchen staff
  • Processed various forms of payment securely, including cash, credit cards, and gift cards
  • Cash tendering, balancing cash registers accurately at the end of each shift, ensuring proper accounting of sales.
  • Kept the front of house stocked with condiments and utensils
  • Handled customer complaints calmly and professionally, finding solutions that benefited both the customer and the store.

Education

Bachelor of Arts - Educational Studies

Western Governors University
Salt Lake City, UT
10.2020

Associate of Science - Business Administration

Purdue University Global
Davenport, IA
02.2018

GED -

Vance-Granville Community College
Henderson, NC
09.2013

Skills

  • Research
  • Workflow Optimization
  • Calendar Management
  • Minute Taking
  • Clerical Support
  • Data Entry
  • Appointment Scheduling
  • Quality Assurance
  • Office Administration/Office Management
  • Reception Oversight
  • Scheduling
  • Filing
  • Report Writing
  • Database Management
  • Information Security
  • Mail Handling
  • Social Media Management
  • Customer and Client Relations
  • Document Retrieval
  • Database Entry
  • Inventory Systems
  • Computer Skills
  • Document Conversion
  • Insurance Processing
  • Customer Service
  • Filing and Data Archiving

Timeline

Administrative Assistant/IT Point of Contact

The Masonic Home For Children
01.2021 - Current

Altec Liaison

School Of Graphic Arts (Masonic Home For Children)
06.2019 - 01.2021

Customer Support Specialist

Aetna
01.2016 - 08.2016

Customer Service Manager/Hardlines Coordinator

Variety Wholesalers (Roses Discount Store)
03.2014 - 01.2016

Front Line Cashier

Cookout Restaurant
12.2013 - 06.2014

Bachelor of Arts - Educational Studies

Western Governors University

Associate of Science - Business Administration

Purdue University Global

GED -

Vance-Granville Community College

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Tabatha Boyd