Tabatha Hoover
Sugar Hill,GA
Summary
Proven leader in enhancing team performance and customer satisfaction at Steak N Shake, leveraging exceptional communication and POS system proficiency. Expert in training methodologies, achieving significant improvements in service efficiency and revenue growth. Skilled in fostering employee relations and upholding food safety standards, contributing to a positive and productive work environment.
Overview
2025
2025
years of professional experience
Work History
Server Trainer
Steak N Shake
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Utilized effective communication techniques to support server learning and comprehension.
- Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
- Boosted restaurant revenue by equipping servers with upselling techniques and deep product knowledge.
- Reduced order errors and improved service speed by implementing hands-on training approach for POS system usage.
- Provided coaching and mentoring to employees.
- Trained and mentored Number new personnel hired to fulfill various roles.
Embroiderer
Creative Wear
06.2023 - 09.2024
- Performed counting and inspection of products during sewing process.
- Optimized thread color choices during digital rendering process by matching Pantone colors specified by clientele.
- Streamlined production processes for increased efficiency and reduced turnaround times for embroidery projects.
- Expanded client base through word-of-mouth referrals from satisfied customers, resulting in steady business growth.
- Sewed or assembled fabric or hardware.
- Coordinated large-scale orders with multiple departments within the company for timely completion of complex projects.
- Conducted regular equipment maintenance checks and repairs, minimizing downtime due to mechanical issues.
- Maintained accurate records of client orders, project progress, and inventory levels for efficient operations and ease of reference.
- Implemented quality control measures to ensure that all embroidered products met or exceeded client expectations before delivery.
- Consulted with clients to understand their vision and provide recommendations on design elements for optimal results.
- Enhanced customer satisfaction by providing high-quality embroidery work on various garments and materials.
- Worked closely with sales team members to help them better understand available services and effectively communicate these offerings to potential clients.
- Troubleshot technical issues related to machine malfunctions or design errors, implementing solutions quickly to minimize project delays.
- Developed strong relationships with suppliers to secure the best quality materials at competitive prices.
- Assisted customers in selecting the right materials and designs for their embroidery project needs.
- Managed inventory of threads, fabrics, and other supplies, maintaining adequate stock levels for seamless production flow.
- Adapted embroidery techniques for various materials and fabric types, ensuring flawless results on diverse projects.
- Maintained a clean, organized workspace to ensure smooth operations and prevent errors in embroidery work.
- Positioned hoops on fabric, trimmed unnecessary threats and folded and bagged items to prepare for delivery to customers.
- Performed quality assurance duties by reviewing embroidery orders for compliance with customer purchase orders and requests.
- Maintained embroidery machine by threading needles with appropriate thread colors and replacing needles when necessary.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Checked conformance of finished pieces with rulers.
Deli & Stock
Walmart
- Assisted in training new staff members on proper handling procedures, sanitation guidelines, and company policies related to the deli department.
- Demonstrated comprehensive knowledge of all deli products offered, enabling informed recommendations based on individual customer needs or dietary restrictions.
- Supported store operations by assisting with cleaning duties as needed to maintain a sanitary environment for food preparation and storage.
- Collaborated with team members to complete tasks efficiently and provide excellent customer service during peak hours.
- Handled cash transactions accurately when required, processing payments quickly to minimize wait times for customers at the deli counter.
- Maintained a positive attitude under pressure, ensuring a pleasant experience for customers even during high-traffic periods.
- Streamlined order processing by effectively multitasking between serving customers at the counter, preparing orders for pick-up, and restocking shelves as needed.
- Improved deli efficiency by restocking shelves promptly and maintaining a clean work area.
- Reduced waste by closely monitoring expiration dates and implementing first-in, first-out rotation practices for perishable items.
- Utilized time-management skills effectively while working independently or as part of a team during busy shifts or slower periods in the deli department.
- Enhanced product presentation by arranging deli items attractively and ensuring accurate labeling for easy customer identification.
- Maintained high standards of food safety by properly storing, rotating, and disposing of perishable items.
- Ensured customer satisfaction through attentive service and timely fulfillment of orders.
- Increased sales by recommending complementary products to customers based on their preferences.
- Kept a well-organized workspace, facilitating efficient workflow and minimizing delays in serving customers.
- Provided exceptional customer service, addressing questions or concerns about deli products promptly while maintaining a friendly demeanor.
- Promoted a safe work environment by adhering to all safety guidelines and promptly addressing potential hazards or concerns.
- Contributed to positive workplace culture, fostering strong relationships with coworkers through clear communication and collaboration on tasks.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Offered product samples to customers, generating additional sales through taste-testing.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Safely and securely loaded items to prevent damage during transport.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Interacted with guests in friendly and knowledgeable way.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked shelves to match planogram images and instructions.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Greeted customers and directed to requested products.
Home Health Aide
Arcadia Home Care
08.2017 - 12.2019
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Assisted with end-of-life care.
- Utilized universal precautions and infection control principles in all aspects of care.
- Improved patients' comfort with massage and application of topical treatments.
Education
Myers Park High
North CarolinaSkills
- Effective Time Management
- Safe Food Handling
- Menu Memorization
- Order Accuracy
- Upselling strategies
- POS System proficiency
- Safe handling procedures
- Cash Handling
- Food presentation
- Server etiquette
- Food Safety Compliance
- Bar terminology
- Policy Enforcement
- Exceptional communication
- Restaurant Operations
- Company policies
- Server Management
- Food and beverage pairings
- Restaurant procedures knowledge
- Sanitation Standards
- Allergy awareness
- Food Quality Standards
- Dining area maintenance
- Food running skills
- Food station setup
- Kitchen Communication
- Daily specials memorization
- Bill computation
- Relationship Building
- Item promotion
- Attention to Detail
- Critical Thinking
- Clear Communication
- Documentation and Recordkeeping
- Employee Relations
- Public Speaking
- Quality Assurance
Timeline
Embroiderer
Creative Wear
06.2023 - 09.2024
Home Health Aide
Arcadia Home Care
08.2017 - 12.2019
Server Trainer
Steak N Shake
Deli & Stock
Walmart
Myers Park High