Tabatha Cox
Taylor,MI
Summary
Results-driven Service Coordinator, proven to excel in a fast-paced environment, with a solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal financial performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
17
17
years of professional experience
Work History
Service Coordinator
Douglas Electric Co.
08.2020 - Current
- SERVE AS THE PRIMARY POINT OF CONTACT, AROUND THE CLOCK FOR A CUSTOMER BASE OF NEARLY 2000 COMMERCIAL AND INDUSTRIAL CUSTOMERS' SERVICE AND BILLING NEEDS.
- EFFICIENTLY COORDINATE REPAIR APPOINTMENTS TO ENSURE ALL CUSTOMERS DEADLINES ARE MET REGARDLESS OF COMPLEX AVAILABILITY, SPECIFIC SITE SAFETY AND REGULATORY REQUIREMENTS AND LEVEL OF ELECTRICAL URGENCY.
- ACCURATE & EXPEDITED PROCESSING OF CUSTOMER INVOICES FOR 3 OUT OF 4 DIVISIONS OF THE COMPANY INCLUDING TIME AND MATERIAL AND CONTRACT BILLINGS, ENSURING COMPLIANCE WITH EACH INDIVIDUAL CUSTOMERS CONTRACTUAL REQUIREMENTS.
- AUDIT AND PROCESS TIMECARDS FOR ALL HOURLY EMPLOYEES ON A WEEKLY BASIS.
- GENERATE, MAINTAIN AND DISTRIBUTE IN-DEPTH JOB ANALYSIS REPORTS TO THE MANAGEMENT TEAM TO ENSURE JOB PROFIBILITY ON A MONTHLY BASIS AND ON DEMAND AS REQUESTED.
- DEVELOP NEW PRACTICES AND PROCEEDURES TO ENSURE THE UNIFORM DELIVERY OF AN OUTSTANDING CUSTOMER SERVICE EXPERIENCE FOR BOTH INTERAL AND EXTERNAL CUSTOMERS.
- CREATE PURCHASE ORDERS FOR ALL MATERIALS, SUBCONTRACTORS, EQUIPMENT PURCHASES & RENTALS, ETC. COLLECT, REVIEW AND APPROVE PACKING SLIPS, APPROVED PURCHASE ORDERS AND VENDOR INVOICES TOGETHER TO ENSURE ACCURACY OF BILLINGS AND GL DISTRIBUTION IN THE SYSTEM, PRIOR TO SUBMITTING TO A/P FOR PAYMENT PROCESSING.
- OPERATE AS AN OVER FAILSAFE TO THE MANAGEMENT TEAM, FIELD EMPLOYEES AND OFFICE STAFF TO ENSURE ALL BASES ARE COVERED, PROBLEMS ARE SOLVED TACTFULLY AND PROFESSIONALLY AND THE FLOW OF OPERATIONS REMAINS SMOOTHE AND CONDUCIVE.
Office Manager
Eagle Security Fire & Life Safety
08.2019 - 01.2020
- OVERSEE ALL DAILY OPERATIONS INTERNALLY AND EXTERNALLY IN EFFORT TO BUILD AND MAINTAIN A STRONG INDUSTRY PRECENSE.
- SET AGRESSIVE TARGETS AND TRACK PROGESS FOR EACH EMPLOYEE IN ORDER TO DRIVE COMPANY SUCCESS AND STRENGTHEN MOTIVATION.
- USED INDUSTRY EXPERTISE, CUSTOMER SERVICE SKILLS AND ANALYTICAL NATURE TO RESOLVE CUSTOMER CONCERNS AND PROMOTE LOYALTY.
- PROCESSING OF ALL CONTRACTOR JOB RELATED DOCUMENTATION INCLUDING BUT NOT LIMITED TO, INITIAL CONTRACT REVIEW AND APPROVAL, WAIVERS, WARRANTY LETTERS, CERTIFIED BILLINGS AND RELEASE OF LEIN.
- DAILY DEPOSIT, BILL PAYMENTS AND ACCOUNT RECONCILIATIONS FOR ALL FUNDS RECEIVED FOR BOTH THE DETROIT AND CHICAGO LOCATIONS.
- WORKED DILIGENTLY TO ENSURE ALL PURCHASES, JOB RELATED OR OTHERWISE, STAYED WITHIN STRICT BUDGET RESTRAINTS, GUARANTEEING A HEALTHY FINANCIAL PROFILE AT ALL TIMES.
- ASSISTED OTHER TEAM MEMBERS WITH ANY/ALL DAILY TASKS AS NEEDED OR REQUESTED TO ENSURE WORKLOADS WERE MANAGEABLE AND FAIR AND DEADLINES WERE BEING MET WHILE ALSO PROMOTING A POSITIVE TEAM ORIENTED CULTURE.
Administrative Assistant / Inside Sales
Colonial Tool Sales & Service
02.2018 - 08.2019
- ESTABLISHED, IMPLIMENTED AND MAINTAINED AN ISO:9001 APPROVED QUALITY MANAGEMENT SYSTEM INCLUDING ONE ISO AUDIT.
- ANSWERED MULTI-LINE PHONE SYSTEM, ROUTING CALLS AND DELIVERING PROMPT, DETAILED MESSAGES INCLUDING VERY PRECISE MESUREMENT SPECS FOR MACHINE TOOL PARTS AND EQUIPMENT TO STAFF BETWEEN THE U.S., WINDSOR AND MEXICO BRANCHES.
- WORKED CLOSELY WITH PROCUREMENT TO CREATE AND BUILD SUPPLIER RELATIONSHIPS IN EFFORT TO GET THE BEST AVAILABLE PRICING WITH PRIORITY DELIVERY.
- PURCHASE JOB RELATED MATERIALS, INVENTORY ITEMS AND OFFICE SUPPLIES WITHIN BUDGETARY REQUIREMENTS WHILE ALSO MAINTAINING AN UP TO DATE AND ACCURACTE TRACKING PROCESS FOR EACH THAT I CREATED FROM THE GROUND UP.
- COORDINATE MEETINGS AND MAINTAIN SCHEDULES FOR ALL SALES STAFF TO PROMOTE AN EFFORTLESS WORKFLOW AND EXCELLENT CUSTOMER SERVICE EXPERIENCE.
- CREATED A COMPANY INTRODUCTORY LETTER & EMAIL THAT I ACTIVELY USED WHILE REACHING OUT TO POTENTIAL NEW CUSTOMERS, PROMOTING OUR SERVICES.
- SETUP AND MAINTAINED JOB FILES INCLUDING COST AND PROFIBILITY REPORTS, ALL CUSTOMER COMMUNICATIONS, PICTURES AND NOTES FROM THE REPAIR PERSON AS TO ESTABLISH A PERFERCT PICTURE OF THE REPAIR PROCESS FROM START TO FINISH AS A REFERENCE POINT FOR FUTURE REPAIRS.
- ASSIST SALES TEAM IN COLLECTING DATA FOR QUOTES AND GENERATING QUOTE LETTERS BASED ON THESE FINDINGS.
Office Manager
MichTechOne, Corp.
05.2008 - 02.2018
- CREATED DAILY SCHDULES FOR 6-12 FIELD EMPLOYEES ACROSS 6 COUNTIES BASED ON THE CUSTOMER COMPLAINT, REPAIR STAFFS TECHNICAL QUALIFICATIONS, LOCATION AND LEVEL OF URGENCY.
- ACTED AS A LIASION TO HIGH PROFILE SERVICE PARTNERS SUCH AS DTE, BOSCH AND GE ENSURING A CUSTOMER SERVICE EXPERIENCE THAT PROMOTES CONFIDENCE AND LOYALTY IN OUR PARTNERSHIP.
- WEEKLY PAYROLL PROCESSING INCLUDING PAYMENT OF STATE AND LOCAL TAXES, CHILD SUPPORT FINES AND OTHER GARNISHMENTS AS REQUIRED.
- COLLECT DAILY FIELD REPORTS, SUPPLIER INVOICES AND RECEIPTS IN ORDER TO GENERATE CUSTOMER INVOICES THAT ADHERE TO EACH SPECIFIC CUSTOMERS GUIDLINES WHILE ALSO HITTING OUR TARGET PROFIT MARGIN.
- MAINTAINED UP TO DATE RECORD OF ACCOUNTS PAYABLE TRANSACTIONS AS TO GUARANTEE TIMELY PAYMENT PROCESSING OF SUCH, RESULTING IN A CONSISTANTLY POSITIVE AND GROWING LINE OF BUSINESS CREDIT.
- REVIEW AND APPROVE ALL COMPANY PURCHASES, UPDATING COMPANY ASSET LIST AND OBTAINING PROPER INSURANCES AS NEEDED.
- PARTICIPATED IN SALES TAX, PAYROLL TAX AND OTHER FINANCIAL AUDITS, PROVIDING ALL NECESSARY UP TO DATE AND ACCURATE DOCUMENTATION FOR A QUICK, EFFORTLESS, POSITIVE OUTCOME.
Education
High School Diploma -
Belleville High School
Belleville, MI06-2007
Skills
- PROFICIENT IN MICROSOFT OFFICE PROGRAMS INCLUDING WORK AND EXCEL
- EXTENSIVE KNOWLEDGE OF OPERATIONS AND ACCOUNTING SYSTEMS SUCH AS QUICKBOOKS, EPICOR, VIEWPOINT SPECTRUM, SAP ARIBA, SERVICEBENCH AND CORRIGOPRO
- CUSTOMER SERVICE EXCELLENCE
- NOTARY PUBLIC
- HIGH LEVEL OF ATTENTION TO DETAIL
- COMPLEX PROBLEM SOLVING / DISPUTE RESOLUTION
- ACCOUNT RECONCILIATION
- PROCESS DEVELOPMENT AND IMPLIMENTATION
- INVOICING PROFICIENCY
- FINANCIAL REPORT GENERATION
Timeline
Service Coordinator
Douglas Electric Co.
08.2020 - Current
Office Manager
Eagle Security Fire & Life Safety
08.2019 - 01.2020
Administrative Assistant / Inside Sales
Colonial Tool Sales & Service
02.2018 - 08.2019
Office Manager
MichTechOne, Corp.
05.2008 - 02.2018
High School Diploma -
Belleville High School
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