Summary
Overview
Work History
Education
References
Timeline
Generic

Tabatha Cummins

Louisville,KY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Online Sales Representative

River City Flooring
Louisville, KY
08.2021 - 02.2024
  • Resolved customer complaints in a timely manner.
  • Followed up with customers after purchase to ensure satisfaction.
  • Tracked shipments from vendors to ensure timely delivery of goods.
  • Responded promptly to inquiries from existing customers regarding order status or product availability.
  • Assisted customers in selecting products based on their needs and preferences.
  • Managed inventory levels by forecasting demand and placing orders accordingly.
  • Provided product information to potential customers via phone, email, and online chat.
  • Performed data entry into company database systems accurately and quickly.
  • Implemented effective pricing strategies to maximize profitability while remaining competitive in the marketplace.
  • Provided technical support for customers experiencing difficulties with our products or services.
  • Generated new leads through cold calling, email campaigns, and social media outreach.
  • Participated in trade shows and other industry events as a representative of the company.
  • Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
  • Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
  • Exercised proper qualification skills to convert leads in to genuine sales opportunities.
  • Delivered e-mail confirmation of completed transactions and shipment.
  • Received and processed payments from customers using electronic transaction services.
  • Canceled orders based on customer requests or inventory or delivery problems.
  • Resolved customer concerns and answered questions quickly to maximize satisfaction.
  • Calculated revenue, sales and expenses using financial accounting or spreadsheet software.
  • Created, managed or automated orders or invoices using order management or invoicing software.
  • Corresponded with online customers via electronic mail, telephone or other electronic messaging.
  • Worked with vendors and supply distributors to negotiate bulk discounts.

Sales Assistant

Korfhage Floor Covering
Louisville, KY
08.2016 - 08.2021
  • Helped customers find specific products, answered questions, and offered product advice.
  • Provided customer service by answering questions, resolving problems, and responding quickly.
  • Accepted and completed cash, check and credit card payments.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Assisted in creating displays to promote products.
  • Fostered relationships with customers to expand customer base and retain business.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Scheduled all sold jobs based on the customer and installers availability.
  • Put together all flooring quotes needed and emailed them to customers for purchase.
  • Made sure the installers were on the jobs when they were supposed to be.
  • Ordered all material and supplies needed for the jobs via phone or online.
  • Input and handled all manufacturer and installation related claims for company to make sure we received maximum return.
  • Followed up on all jobs to make sure the customer was happy and ask them to complete a Google review for the company.
  • Built relationships with vendors to source inventory at competitive prices.
  • Assisted customers in selecting products and services based on their individual needs.
  • Maintained accurate records of all transactions in the CRM system.
  • Provided advice regarding product features, pricing, and availability.
  • Processed payments using various methods such as cash, check, or credit card.
  • Prepared documents such as invoices, purchase orders, delivery notes.
  • Answered phone calls from customers inquiring about product details or placing orders.
  • Satisfied customers with quick, accurate service under tight deadlines.

Education

Medical Billing/Coding Diploma - Medical Billing/Coding

Daymar College - Clarksville
Louisville, KY
05-2005

High School Diploma -

Fairdale High School
Fairdale, KY
05-2001

References

References available upon request.

Timeline

Online Sales Representative

River City Flooring
08.2021 - 02.2024

Sales Assistant

Korfhage Floor Covering
08.2016 - 08.2021

Medical Billing/Coding Diploma - Medical Billing/Coding

Daymar College - Clarksville

High School Diploma -

Fairdale High School

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Tabatha Cummins