Mid Level Sales Manager and Military veteran with an active secret security clearance and 6+ years of leadership experience as a detail-oriented Supply Chain Manager. Possesses strong problem-solving and de-escalation skills and an elite ability to ensure accurate and timely task completions. Thrives in a team environment and can ensure the safety and progress of others while skillfully performing duties of their own in a fast moving environment. Highly adaptable and responsive to customer needs with the ability to follow established procedures and processes.
Overview
7
7
years of professional experience
Work History
Sales Representative
ADS Inc
Virginia Beach, Va
07.2019 - 11.2019
Frequent Use of Sales Force to update and maintain account satisfactory
Inbound Outbound calls to maintain and reinforce customer relations
Everyday use of Microsoft Excel and Powerpoint For company presentations and sales charts
Provide trainings to educate and maintain inter communication between management and teams
Strong Follow Up skills which helped to maintain over 120 account status in good standing
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Organized sales paperwork, presented proposals and finalized contracts.
Attended training sessions and conferences to increase product knowledge and productivity.
Cold-called leads and closed large number of new sales over several months.
Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
Documented customer interactions using SalesForce to capture data in processing system.
Determined problem areas and resolved issues related to profitability and business objective achievement.
Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
Automated contact management system, resulting in better client organization and goal alignment.
Supply Administration Manager
Marine Corps Security Cooperation’s Group
Story Virginia Beach, VA
03.2017 - 04.2019
Implemented frequent use of systems and processed Military Standard Requisitioning and issue procedures (MILSTRIPS) while maintaining accountability of funds and rectifying unobligated and liquidated expenses from orders ensuring accuracy for fiscal year budgets
Delegated and maintained accountability & tasks of all personal under my provision, reducing the need for supervisory involvement
Ensured daily accurate communication between myself and subordinates resulting in efficiency and improvement in the timing of the completion of projects and work tasks.
Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
Learned and applied preferred systems for scheduling, purchasing and problem-solving.
Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Frequent use of Oracle and GCSS system
Maintained CRM database with customer updates and report generation.
Completed monthly fiscal inspections for 35 employees.
Defense Property Accountability Manager
Headquarters Squadron
Miramar, CA
05.2016 - 03.2017
Attended and contributed to independent reviews for classified cybersecurity support and sustainment.
Collaborated with information system owners, contracting officers and finance to maintain required level of cybersecurity support and funding.
Executed and managed information systems' incident response and administrative inquiries and investigations in collaboration with investigations department.
Developed plans to safeguard computer files against modification, destruction or disclosure.
Maintained accuracy of records and provided weekly reports to unit Resulting in 100% constant readiness for unit deployment.
Physically attained assets as needed and conducted walk through and inspections of all items on accounts in units possessions.
Supply Administrator
Marine Aircraft Group
Miramar, CA
02.2014 - 05.2016
Created PowerPoint presentations for upcoming speaking engagements and delivered classes to explain standard procedures in the division
Strategically planned and organized daily tasks by keeping track of the division’s current priorities and long-term goals, ensuring completion in a timely manner
Attended meetings as necessary with staff and conducted quarterly sit- downs to explain observations of work functions and reviews of workers with staff
Oversaw the completion of tasks in a timely manner for four Supply accounts, managed by 12 employees while continuing to upkeep morale in the workplace with effective communication.
Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.
Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
Devised and implemented short-term and long-term plans, optimizing supply chain management and improving value relating to annual expenditures.
Managed distribution network, logistics, trade compliance and warehouse management.
Logistics Assistant
Expeditionary Unit
San Diego, CA
04.2013 - 02.2014
Assisted Logistics leadership with the organizing and rotation of storage equipment totaling over $7,000 for 4 separate helicopters
Acted as sole supply resource and communicated with appropriate persons for exchange and procurement of necessary equipment needed to fulfill the mission
Managed and tracked incoming and outgoing shipments of organizational items necessary to the success of the mission totaling $22,000
Organized the shipment and transportation of 2 aircraft carriers, carrying a total of 12 personal total while ensuring their safety.
Generated, distributed and filed copies of all billing paperwork.
Kept deliveries in line with import and export laws to minimize delays.
Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
Received and processed customer payments.
Tracked orders and notified customers of status or potential delays.
Receiving Clerk
United States Marine Corps
San Diego, CA
01.2012 - 02.2013
Maintained items for an entire unit totaling 144 Million Dollars within the Defense Property Accountability System (DPAS) without errors, While ensuring all accounts and assets were at 100% readiness for inspections
Experienced in auditing and writing summaries for erroneous findings associated to the unit’s weapons account, totaling $20 million.
Unloaded pallets and deliveries and organized products in warehouse.
Double-checked cargo inventories and documentation for accuracy.
Compared shipping orders and invoices against contents received to verify accuracy.
Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Communicated with vendor representatives to resolve damaged shipments and item shortages.
Maintained accurate computer records of materials weights, bill amounts and identified variances.
Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Utilized forklift or pallet truck to load, unload, transport and store goods.
Education
Associate of Applied Science - Human Services
Tidewater Community College
Norfolk, VA
07.2023
Skills
Customer Service Expert
De-escalation
Conflict Resolution Expert
Team Player
Strong Multi-Tasking Ability
Detail Oriented
Shipping and Reciving
Workflow planning
Account Management
Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
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