TABATHA DUDDING
Elliston,VA
Summary
Dynamic Community Manager with a proven track record at Inspire Communities, excelling in financial analysis and customer service. Expertly managed resident relations and streamlined billing systems, enhancing operational efficiency. Recognized for problem-solving abilities and effective employee performance management, ensuring a high standard of service and satisfaction.
Overview
26
26
years of professional experience
Work History
Community Manager
Inspire Communities
Elliston, Virginia
02.2023 - 04.2025
- Overseeing the maintenance department, taking work orders, doing evictions, preparing budgets for the community, overseeing financial reports, tracking residents' complaints, coordinating with vendors and contractors, managing HUD housing, conducting inspections on the rental homes, overseeing 249 homes in the community, ensuring the community is clean, processing new applications, and handling leases for new residents and for old residents when the lease is up.
Customer Service Representative
Eleven West
Radford, Virginia
02.2022 - 08.2022
- Answering high volume of phone calls and emails, responding to customers complaints and questions, selling products and services to customers, taking payments over the phone and in person, putting orders in the computer for production to be done, updating customers on orders, help customers resolve problems when they occur, worked remote based when needed.
Leasing Agent
Express Employment Professionals
Christiansburg, Virginia
10.2021 - 01.2022
- Working on OSHA regulations, helping clients with applications, putting in work orders for maintenance, entering checks into the system, making deposits, filing, answering phones, and faxing HUD Housing, Taking application for rentals
Merchandise Picker
Back Country
Christiansburg, Virginia
04.2021 - 10.2021
- Picking merchandise, getting orders ready to be shipped out, push and pulls, putting stock in appreciate boxes.
Production Worker
Goodwill Industries
Radford, Virginia
12.2020 - 03.2021
- Packaging products, making invoices for products to be shipped out, putting fish filters together, Creating mold for fish tanks.
Front Desk Agent
Quality Inn
Radford, Virginia
03.2017 - 12.2020
- Posted charges, updated accounts and issued bills to departing guests.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Pleasantly answered phone calls and routed to proper guest or department.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Assisted with administrative tasks, including filing, answering phones.
- Managed all front desk operations for busy high-volume hotel.
- Personally, addressed and welcomed 100 or more guests to business per day, improving overall customer service and engagement.
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
- Leasing one room apartments out.
- Marketing, overseeing hotel rooms.
Front Desk Coordinator
Christiansburg Pain Center
Christiansburg, Virginia
12.2014 - 04.2017
- Scheduled evaluations and procedures for patients.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointment and procedures.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Checked claims for errors, corrected issues and mailed out in a timely manner.
- Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
- Accessed patient information through a variety of office software applications.
- Checked daily doctor schedules and verified insurance.
Medical Billing Specialist
Medical Facilities of America
Roanoke, Virginia
04.2012 - 05.2014
- Reviewed patients' insurance coverage, deductibles.
- Completed appeals and filed and submitted claims.
- Meticulously tracked and resolved underpayments.
- Identified errors and re-filed denied or rejected claims.
- Reviewed and verified benefits and eligibility.
- Thoroughly reviewed remittance codes.
- Applied payments, adjustments and denials.
- Posted charges, payments and adjustments.
- Prepared billing statements for patients.
- Kept detailed and accurate documentation of payments.
- Posted and adjusted payments from insurance companies.
- Contacted patients for unpaid claims for HMO, PPO and private accounts.
- Accurately entered procedure codes, diagnosis codes.
- Submitted refund requests for claims paid in error.
Business Office Manager
Interim Healthcare
Christiansburg, Virginia
12.2009 - 05.2012
- Recruited and trained new employees.
- Interviewed.
- Conducted yearly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
- Monitored office inventory.
- Assisted with administrative tasks, including filing, answering phones.
- Coordinated daily and weekly schedules and monthly calendar.
- Maintained attendance records, taking note of staff vacation time, sick days and personal days.
- Tracked and submitted employee time sheets to accounting department for payroll processing.
Business Office Manager
BrookeMeade Retirement Home
Shawsville, Virginia
12.1998 - 11.2009
- Tracked outgoing and incoming money of Brooke Meade.
- Wrote agendas and notes.
- Prepared and filed financial statements such as balance sheets and income statements.
- Provided onsite training.
- Completed all company insurance renewals including property, Workers' Compensation, general liability, cargo, aviation and K & R documents.
- Recruited, trained, done all hiring of employees.
- Assisted with administrative tasks, including filing, answering phones.
- Tracked and submitted employee time sheets to accounting department for payroll processing.
Education
Bachelor - Accounting And Finance
American National University
Online Classes02-2028
Associates Degree - Healthcare Management/Medical Records
University of Phoenix
Tempe, AZ10-2010
High School Diploma -
Christiansburg High School
01.2005
Skills
- Financial analysis
- Medical coding
- Billing systems
- Customer service
- Healthcare compliance
- Data entry
- Problem solving
- Daily operations management
- Employee performance management
- Multitasking and organization
- Resident relations
- Financial budgeting and reporting
- Customer support
- Property safety
- Property tour coordination
- Digital marketing
Timeline
Community Manager
Inspire Communities
02.2023 - 04.2025
Customer Service Representative
Eleven West
02.2022 - 08.2022
Leasing Agent
Express Employment Professionals
10.2021 - 01.2022
Merchandise Picker
Back Country
04.2021 - 10.2021
Production Worker
Goodwill Industries
12.2020 - 03.2021
Front Desk Agent
Quality Inn
03.2017 - 12.2020
Front Desk Coordinator
Christiansburg Pain Center
12.2014 - 04.2017
Medical Billing Specialist
Medical Facilities of America
04.2012 - 05.2014
Business Office Manager
Interim Healthcare
12.2009 - 05.2012
Business Office Manager
BrookeMeade Retirement Home
12.1998 - 11.2009
Bachelor - Accounting And Finance
American National University
Associates Degree - Healthcare Management/Medical Records
University of Phoenix
High School Diploma -
Christiansburg High School
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