Tabatha Dudley
Ashland,OH
Summary
Enthusiastic administrative assistant with experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Primo Water
10.2023 - 05.2024
- Assisted numerous customers on a daily basis, maintaining a positive attitude and prioritizing customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Security Officer
Allied Universal Security Services
04.2023 - 09.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Cafe Manager
Orange Bowl Lanes
11.2021 - 05.2023
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
Food Service Manager
Hearts and Homes for Veterans
04.2018 - 03.2020
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
Education
Bachelor of Science - Criminal Justice
Strayer University
Washington, DC09.2025
High School Diploma -
Gretna High School
Gretna, VA06.1990
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Computer Skills
- Calm Under Pressure
- Teamwork and Collaboration
- Microsoft Office
- Remote Office Availability
- POS Systems and Ordering Platforms
- Administrative and Office Support
Additional Information
Although I have not been in an office environment recently, I do have experience as an administrative assistant in real estate offices (one where I was the assistant to the president of the company and performed office duties for 10 agents), in a florist shop, and doing volunteer work as an office manager for a veteran's organization. I am proficient on the computer and have used several different programs over the years. I am looking to get back into the office environment so that I can share my skills and be an asset to the company.
Timeline
Customer Care Representative
Primo Water
10.2023 - 05.2024
Security Officer
Allied Universal Security Services
04.2023 - 09.2023
Cafe Manager
Orange Bowl Lanes
11.2021 - 05.2023
Food Service Manager
Hearts and Homes for Veterans
04.2018 - 03.2020
Bachelor of Science - Criminal Justice
Strayer University
High School Diploma -
Gretna High School
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